Introduction

ASCLA MEMBER LOYALTY SURVEY 2011-2012

In an effort to improve the quality of products and services of the Association of Specialized and Cooperative Library Agencies (ASCLA), we are seeking feedback from ASCLA members with our member loyalty survey. As a valued member, your opinion is critical to the success of ASCLA. The following survey should take no more than 5-10 minutes to complete. Any information you include will be managed confidentially. We are committed to continuous improvement in all areas of our association and your participation in this survey is very much appreciated. Thank you for your support and please feel free to contact the ASCLA office (ascla@ala.org) if you have any questions.

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* 1. What type of library or information center do you work in?

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* 2. How often do you access ASCLA's website?

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* 3. Do you find what you are looking for on the ASCLA website?

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* 4. What can't you find on the ASCLA website?

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* 5. How important are the following for you as reasons to join or renew your membership with ASCLA?

  Very Unimportant Very Important
To improve my skills through continuing education
To increase public understanding of the value and importance of libraries
To join one or more of ASCLA's interest groups
To learn about best practices, standards and guidelines to improve library service
To network with those involved in similar work
To promote the value of intellectual freedom
To make a difference by serving on committees
To register for an ASCLA conference at a discount rate
To support ALA's advocacy to increase federal, state, and local funding for libraries
To support my career advancement
To support library legislation
To learn about future trends in library service
To support libraries and library agencies providing materials and services to populations with special needs
To support library cooperatives
To support state libraries
To support library consultants and independent librarians

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* 6. When thinking about everything you look for from a professional association for support, how would you rate your overall satisfaction with ASCLA?

  Extremely Dissatisfied Extremely Satisfied
Please rank your satisfaction

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* 7. How likely would you be to recommend membership in ASCLA to a friend or colleague?

  Extremely Unlikely Extremely Likely
Please rank

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* 8. How likely are you to continue your membership in ASCLA?

  Extremely Unlikely Extremely Likely
Please rank

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* 9. Overall, how important is membership in ASCLA to you?

  Extremely Unimportant Extremely Important
Please rank

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* 10. How would you rate the value you receive for the membership dues you pay to ASCLA?

  Extremely Poor Outstanding
Please rate

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* 11. How does ASCLA compare to other associations you belong to in terms of its value to you?

  Much Less Valuable Much More Valuable
Please rate

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* 12. Is there anything else you would like to tell us about your answers to questions 5-11?

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* 13. What improvements would make ASCLA an ideal organization?

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* 14. If ASCLA could do one thing that would be invaluable for you as a member, what would it be?

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