Exit this survey Archive user survey1: information supply 1. Question Title * 1. Membership level Student Graduate Member Fellow Non-member Archivist/Librarian Question Title * 2. Have you used the archive service before? No, this is the first time Yes, once before Yes, several times Yes, regularly Question Title * 3. Was your request Subject related family history or biographical Question Title * 4. How long did it take us to acknowledge? Less than an hour Less than 4 hours By the end of the working day Less than 24 hours Less than 48 hours Longer Question Title * 5. How long did it take us to answer fully? Less than a day Less than a week Less than 10 days Longer Question Title * 6. Were you satisfied with the response time? Very satisfied Fairly satisfied Not very satisfied Unsatisfied Comments Question Title * 7. Did this reply answer your query? Yes No Partly Question Title * 8. In general how helpful would you rate the response? completely unsatisfactory partly satisfactory highly satisfactory Response satisfaction Response satisfaction completely unsatisfactory Response satisfaction Response satisfaction Response satisfaction partly satisfactory Response satisfaction Response satisfaction Response satisfaction highly satisfactory Comments Question Title * 9. Even if the reply didn't answer your enquiry, was it courteous? Yes No Comments Question Title * 10. What can we do to improve our service? Question Title * 11. How do you rate the archive service overall? completely unsatisfactory partly satisfactory highly satisfactory Overall satisfaction Overall satisfaction completely unsatisfactory Overall satisfaction Overall satisfaction Overall satisfaction Overall satisfaction partly satisfactory Overall satisfaction Overall satisfaction Overall satisfaction Overall satisfaction highly satisfactory Comments Done