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ALC CS Survey

Your feedback matters to us! Please take a moment to respond so we can improve our services or commend our staff on a job well-done.

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* 1. Please rate the following statements about your experience—whether by phone, e-mail, or in person—with the ALC's front desk staff.

	strongly agree	agree	neutral	disagree	strongly disagree
I received a response promptly and was treated courteously by the front desk staff.	I received a response promptly and was treated courteously by the front desk staff. strongly agree	I received a response promptly and was treated courteously by the front desk staff. agree	I received a response promptly and was treated courteously by the front desk staff. neutral	I received a response promptly and was treated courteously by the front desk staff. disagree	I received a response promptly and was treated courteously by the front desk staff. strongly disagree
My questions were answered thoroughly and knowledgably, or if the staff were not sure, an effort was made to find an answer or refer me to another office or person.	My questions were answered thoroughly and knowledgably, or if the staff were not sure, an effort was made to find an answer or refer me to another office or person. strongly agree	My questions were answered thoroughly and knowledgably, or if the staff were not sure, an effort was made to find an answer or refer me to another office or person. agree	My questions were answered thoroughly and knowledgably, or if the staff were not sure, an effort was made to find an answer or refer me to another office or person. neutral	My questions were answered thoroughly and knowledgably, or if the staff were not sure, an effort was made to find an answer or refer me to another office or person. disagree	My questions were answered thoroughly and knowledgably, or if the staff were not sure, an effort was made to find an answer or refer me to another office or person. strongly disagree
My overall experience was positive.	My overall experience was positive. strongly agree	My overall experience was positive. agree	My overall experience was positive. neutral	My overall experience was positive. disagree	My overall experience was positive. strongly disagree

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* 2. I was seeking assistance with

Other (please specify)

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* 3. The staff member who I interacted with was

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* 4. Day of the week and approximate time you interacted with us:

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* 5. Please tell us anything else you'd like to share about your experience.

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* 6. If you'd like to be contacted about your experience, please leave your name and e-mail or phone number below.