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Airline Fees & Managed Travel

 

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1. Name:

Name:

*

2. Organization:

Organization:

3. Email address to receive report (optional)

Email address to receive report (optional)

4. Do your travel reimbursement policies allow for employees to expense airline fees?

Do your travel reimbursement policies allow for employees to expense airline fees?   Yes No

Other (please specify)

5. If yes - employees are reimbursed - for which fees does your policy apply?

If yes - employees are reimbursed - for which fees does your policy apply?   Checked bags Priority boarding Upgraded seating Meals Inflight WiFi Change fees Other

Other (please specify)

6. Assuming you allow expense account reimbursement for these, are change-fee penalties a greater percentage of your travel spend in the last 12 months?

Assuming you allow expense account reimbursement for these, are change-fee penalties a greater percentage of your travel spend in the last 12 months?   Yes No

Other (please specify)

7. If change-fee penalties are greater, by how much?

If change-fee penalties are greater, by how much?   1% to 5% more 6% to 10% 11% to 15% 16% to 20% 21% to 25% 26% to 30% 31% to 35% 36% to 40% 41% to 45% 46% to 50% Higher

Other (please specify)

8. Assuming you allow expense account reimbursement for these, are checked baggage fees a greater part of your travel spend in the last 12 months?

Assuming you allow expense account reimbursement for these, are checked baggage fees a greater part of your travel spend in the last 12 months?   Yes No

Other (please specify)

9. If baggage fees are greater, by how much?

If baggage fees are greater, by how much?   1% to 5% more 6% to 10% 11% to 15% 16% to 20% 21% to 25% 26% to 30% 31% to 35% 36% to 40% 41% to 45% 46% to 50% Higher

Other (please specify)

10. What overall increase in airline spend have you seen in the last 12 months directly related to ancillary fees?

What overall increase in airline spend have you seen in the last 12 months directly related to ancillary fees?   1% to 5% more 6% to 10% 11% to 15% 16% to 20% 21% to 25% 26% to 30% 31% to 35% 36% to 40% 41% to 45% 46% to 50% Higher

Other (please specify)

11. Have you established any maximum spend or “cap” on these fees?

Have you established any maximum spend or “cap” on these fees?   Yes No

Other (please specify)

12. If yes – there is a cap - is it by:

If yes – there is a cap - is it by:   Trip Ancillary service offered Traveler grade level Traveler by amount of travel per year, i.e. heavy travelers Other

Other (please specify)

13. Where do you want to have the ancillary fees charged?

	Checked bags	Priority boarding	Upgraded seating	Meals	Inflight WiFi	Change fees
TMC	*Where do you want to have the ancillary fees charged? TMC Checked bags	TMC Priority boarding	TMC Upgraded seating	TMC Meals	TMC Inflight WiFi	TMC Change fees
Airline website	Airline website Checked bags	Airline website Priority boarding	Airline website Upgraded seating	Airline website Meals	Airline website Inflight WiFi	Airline website Change fees
On mobile device	On mobile device Checked bags	On mobile device Priority boarding	On mobile device Upgraded seating	On mobile device Meals	On mobile device Inflight WiFi	On mobile device Change fees
At airport	At airport Checked bags	At airport Priority boarding	At airport Upgraded seating	At airport Meals	At airport Inflight WiFi	At airport Change fees
Other	Other Checked bags	Other Priority boarding	Other Upgraded seating	Other Meals	Other Inflight WiFi	Other Change fees
Undecided	Undecided Checked bags	Undecided Priority boarding	Undecided Upgraded seating	Undecided Meals	Undecided Inflight WiFi	Undecided Change fees

Other (please specify)

14. Would you like to pay for ancillary services in advance, e.g., pay a $200 dollars per year, per traveler for unlimited checked bags?

Would you like to pay for ancillary services in advance, e.g., pay a $200 dollars per year, per traveler for unlimited checked bags?   Yes No Uncertain

Other (please specify)

15. Do you want ancillary fees bundled or unbundled from the base airfare?

Do you want ancillary fees bundled or unbundled from the base airfare?   Bundled Unbundled Uncertain

Other (please specify)

16. Does your mandated charge card program identify the fees effectively enough
to measure these costs?

Does your mandated charge card program identify the fees effectively enough to measure these costs?   Yes No

Other (please specify)

17. What steps have you taken to report the breakdown of ancillary fees on your electronic expense system?

What steps have you taken to report the breakdown of ancillary fees on your electronic expense system?

18. How difficult have the new surges in fees (since 2008) been for your ability to plan travel budgets?

How difficult have the new surges in fees (since 2008) been for your ability to plan travel budgets?   Very difficult Quite difficult Fairly difficult Slightly difficult Not at all difficult

Other (please specify)

19. HOW DO YOU RESPOND: You are better able to plan for airline costs now than you were last year?

HOW DO YOU RESPOND: You are better able to plan for airline costs now than you were last year?   Strongly Agree Agree Disagree Strongly Disagree

Other (please specify)

20. Have you been able to successfully negotiate the waiver of any ancillary fees in your airline contracts?

Have you been able to successfully negotiate the waiver of any ancillary fees in your airline contracts?   Yes No

Other (please specify)

21. If yes - you negotiated a waiver of fees - which ones?

If yes - you negotiated a waiver of fees - which ones?   Checked bags Priority boarding Upgraded seating Inflight WiFi Change fees Other

Other (please specify)

22. Because of airline fees, how much more difficult is it to maintain travel policy compliance today versus a year ago?

Because of airline fees, how much more difficult is it to maintain travel policy compliance today versus a year ago?   Substantially more difficult Much more difficult Somewhat more difficult Slightly more difficult Not any more difficult

Other (please specify)

23. HOW DO YOU RESPOND: For the purposes of managed travel programs, airline ancillary fees should be considered "content" in the same way that airfares are?

HOW DO YOU RESPOND: For the purposes of managed travel programs, airline ancillary fees should be considered "content" in the same way that airfares are?   Strongly agree Agree Undecided Disagree Strongly disagree

Other (please specify)

24. What distinction, if any, do you see between airline ancillary fees and hotel and car rental charges for additional goods and services at a premium?

What distinction, if any, do you see between airline ancillary fees and hotel and car rental charges for additional goods and services at a premium?

25. Do you have any other comments or suggestions regarding airline fees?

Do you have any other comments or suggestions regarding airline fees?

26. Are you willing to speak with the press regarding airline ancillary fees?

Are you willing to speak with the press regarding airline ancillary fees?   Yes No

Other (please specify)