AccessPay Customer Service Survey

1.

 
1. The advice and guidance I have received about my salary package from AccessPay has been clear and understandable.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
2. The forms required to commence my salary packaging arrangement with AccessPay are easy to understand and complete.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
3. Advice and guidance from AccessPay is provided on a timely basis.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
4. I know how to contact AccessPay for salary packaging queries.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
5. It is easy to contact a subscriber service officer by phone at AccessPay for information about my account.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
6. When I contact AccessPay for information about my account, I receive friendly service.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
7. I use the AccessPay website to view information about my AccessPay account and salary packaging arrangements.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
8. The information provided on the AccessPay website is clear and concise.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
9. Payments made by AccessPay from my salary packaged funds are made on time.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
10. Payments made by AccessPay from my salary packaged funds are made for the correct amount.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
11. Payments or reimbursements made by AccessPay from my salary packaged funds are paid to correct payee or bank account.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
12. Changes to my salary packaging arrangements are implemented on a timely basis.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
13. The application process for a NAB Visa Threshold Card and/or Meal Entertainment Card was user friendly.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
14. I would like AccessPay to provide further information sessions about salary packaging at my workplace.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer
15. I would recommend AccessPay to others.
Yes, It's ExcellentStrongly AgreeAgreeMostly AgreeSort of AgreeIt's SatisfactoryUnsureDisagreeStrongly DisagreeNo, It's Poor
Your Answer