Customer service survey
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1. Client Questionnaire

33%

1. When calling for an appointment:

	Always	Usually	Sometimes	Seldom	Almost Never	Never
Is the reception staff polite and helpful?	*When calling for an appointment: Is the reception staff polite and helpful? Always	Is the reception staff polite and helpful? Usually	Is the reception staff polite and helpful? Sometimes	Is the reception staff polite and helpful? Seldom	Is the reception staff polite and helpful? Almost Never	Is the reception staff polite and helpful? Never
Do you encounter a busy signal?	Do you encounter a busy signal? Always	Do you encounter a busy signal? Usually	Do you encounter a busy signal? Sometimes	Do you encounter a busy signal? Seldom	Do you encounter a busy signal? Almost Never	Do you encounter a busy signal? Never
Does the telephone prompt system work correctly?	Does the telephone prompt system work correctly? Always	Does the telephone prompt system work correctly? Usually	Does the telephone prompt system work correctly? Sometimes	Does the telephone prompt system work correctly? Seldom	Does the telephone prompt system work correctly? Almost Never	Does the telephone prompt system work correctly? Never
Are you put on hold?	Are you put on hold? Always	Are you put on hold? Usually	Are you put on hold? Sometimes	Are you put on hold? Seldom	Are you put on hold? Almost Never	Are you put on hold? Never
Are you able to get an appointment as promptly as you like?	Are you able to get an appointment as promptly as you like? Always	Are you able to get an appointment as promptly as you like? Usually	Are you able to get an appointment as promptly as you like? Sometimes	Are you able to get an appointment as promptly as you like? Seldom	Are you able to get an appointment as promptly as you like? Almost Never	Are you able to get an appointment as promptly as you like? Never
Are your questions answered to your satisfaction?	Are your questions answered to your satisfaction? Always	Are your questions answered to your satisfaction? Usually	Are your questions answered to your satisfaction? Sometimes	Are your questions answered to your satisfaction? Seldom	Are your questions answered to your satisfaction? Almost Never	Are your questions answered to your satisfaction? Never

Other (please specify)

2. When you arrive for your appointment:

	Always	Usually	Sometimes	Seldom	Almost Never	Never
Is the parking lot clean?	*When you arrive for your appointment: Is the parking lot clean? Always	Is the parking lot clean? Usually	Is the parking lot clean? Sometimes	Is the parking lot clean? Seldom	Is the parking lot clean? Almost Never	Is the parking lot clean? Never
Is the parking adequate?	Is the parking adequate? Always	Is the parking adequate? Usually	Is the parking adequate? Sometimes	Is the parking adequate? Seldom	Is the parking adequate? Almost Never	Is the parking adequate? Never
Are you greeted warmly by our receptionist?	Are you greeted warmly by our receptionist? Always	Are you greeted warmly by our receptionist? Usually	Are you greeted warmly by our receptionist? Sometimes	Are you greeted warmly by our receptionist? Seldom	Are you greeted warmly by our receptionist? Almost Never	Are you greeted warmly by our receptionist? Never
Is your appointment acknowledged?	Is your appointment acknowledged? Always	Is your appointment acknowledged? Usually	Is your appointment acknowledged? Sometimes	Is your appointment acknowledged? Seldom	Is your appointment acknowledged? Almost Never	Is your appointment acknowledged? Never
Is there adequate seating in the waiting room?	Is there adequate seating in the waiting room? Always	Is there adequate seating in the waiting room? Usually	Is there adequate seating in the waiting room? Sometimes	Is there adequate seating in the waiting room? Seldom	Is there adequate seating in the waiting room? Almost Never	Is there adequate seating in the waiting room? Never
Is the waiting room neat and clean?	Is the waiting room neat and clean? Always	Is the waiting room neat and clean? Usually	Is the waiting room neat and clean? Sometimes	Is the waiting room neat and clean? Seldom	Is the waiting room neat and clean? Almost Never	Is the waiting room neat and clean? Never
Are you taken into an exam room promptly(Less than 15 minutes)?	Are you taken into an exam room promptly(Less than 15 minutes)? Always	Are you taken into an exam room promptly(Less than 15 minutes)? Usually	Are you taken into an exam room promptly(Less than 15 minutes)? Sometimes	Are you taken into an exam room promptly(Less than 15 minutes)? Seldom	Are you taken into an exam room promptly(Less than 15 minutes)? Almost Never	Are you taken into an exam room promptly(Less than 15 minutes)? Never

Other (please specify)

3. When you see the doctor:

	Always	Usually	Sometimes	Seldom	Almost Never	Never
Do the vet tech and other staff treat you courteously?	*When you see the doctor: Do the vet tech and other staff treat you courteously? Always	Do the vet tech and other staff treat you courteously? Usually	Do the vet tech and other staff treat you courteously? Sometimes	Do the vet tech and other staff treat you courteously? Seldom	Do the vet tech and other staff treat you courteously? Almost Never	Do the vet tech and other staff treat you courteously? Never
Is the doctor courteous and helpful?	Is the doctor courteous and helpful? Always	Is the doctor courteous and helpful? Usually	Is the doctor courteous and helpful? Sometimes	Is the doctor courteous and helpful? Seldom	Is the doctor courteous and helpful? Almost Never	Is the doctor courteous and helpful? Never
Is the doctor professional in manner and appearance?	Is the doctor professional in manner and appearance? Always	Is the doctor professional in manner and appearance? Usually	Is the doctor professional in manner and appearance? Sometimes	Is the doctor professional in manner and appearance? Seldom	Is the doctor professional in manner and appearance? Almost Never	Is the doctor professional in manner and appearance? Never
Do the doctor and staff seem interested in your pet?	Do the doctor and staff seem interested in your pet? Always	Do the doctor and staff seem interested in your pet? Usually	Do the doctor and staff seem interested in your pet? Sometimes	Do the doctor and staff seem interested in your pet? Seldom	Do the doctor and staff seem interested in your pet? Almost Never	Do the doctor and staff seem interested in your pet? Never
Was the doctor and vet tech compassionate and gentle in the handling of your pet?	Was the doctor and vet tech compassionate and gentle in the handling of your pet? Always	Was the doctor and vet tech compassionate and gentle in the handling of your pet? Usually	Was the doctor and vet tech compassionate and gentle in the handling of your pet? Sometimes	Was the doctor and vet tech compassionate and gentle in the handling of your pet? Seldom	Was the doctor and vet tech compassionate and gentle in the handling of your pet? Almost Never	Was the doctor and vet tech compassionate and gentle in the handling of your pet? Never
Does the doctor take time to answer your questions?	Does the doctor take time to answer your questions? Always	Does the doctor take time to answer your questions? Usually	Does the doctor take time to answer your questions? Sometimes	Does the doctor take time to answer your questions? Seldom	Does the doctor take time to answer your questions? Almost Never	Does the doctor take time to answer your questions? Never
Did the veterinarian fully explain your pets condition and the prognosis for your pet's illness or accident?	Did the veterinarian fully explain your pets condition and the prognosis for your pet's illness or accident? Always	Did the veterinarian fully explain your pets condition and the prognosis for your pet's illness or accident? Usually	Did the veterinarian fully explain your pets condition and the prognosis for your pet's illness or accident? Sometimes	Did the veterinarian fully explain your pets condition and the prognosis for your pet's illness or accident? Seldom	Did the veterinarian fully explain your pets condition and the prognosis for your pet's illness or accident? Almost Never	Did the veterinarian fully explain your pets condition and the prognosis for your pet's illness or accident? Never
Were you satisfied with the treatment received?	Were you satisfied with the treatment received? Always	Were you satisfied with the treatment received? Usually	Were you satisfied with the treatment received? Sometimes	Were you satisfied with the treatment received? Seldom	Were you satisfied with the treatment received? Almost Never	Were you satisfied with the treatment received? Never

Other (please specify)

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Customer service surveyExit this survey

1. Client Questionnaire

Customer service survey
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