Starfish
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1
. Do you own or manage a retail business?
Do you own or manage a retail business?
yes
no
2
. How many storefronts do you own or manage as part of this business?
How many storefronts do you own or manage as part of this business?
1
2-5
5 or more
3
. How many employees do you have per location?
How many employees do you have per location?
5 or fewer
6-10
11-20
21-50
more than 50
4
. Which of these payment options do you offer your customers? Please click any of these that apply...
Which of these payment options do you offer your customers? Please click any of these that apply...
cash
check
visa/mc/discover
American Express
Store credit account
paypal
Other (please specify)
5
. Please check any of the loyalty programs that you use...
Please check any of the loyalty programs that you use...
punchcard discount
email offers
custom card
custom credit card
membership group
Other (please specify)
6
. How satisfied are you with your loyalty program?
Nonexistent or sucks
Pretty bad
OK but not exciting
Pretty good
Going great, thanks
N/A
Please choose one.
*
How satisfied are you with your loyalty program? Please choose one. Nonexistent or sucks
Please choose one. Pretty bad
Please choose one. OK but not exciting
Please choose one. Pretty good
Please choose one. Going great, thanks
Please choose one. N/A
Comment optional
7
. Please check any of these social media platforms you use personally (all that apply)
Please check any of these social media platforms you use personally (all that apply)
Google+
Facebook
LinkedIn
Twitter
Other (please specify)
8
. Please check any of these social media platforms you use for your business to communicate with customers (all that apply)
Please check any of these social media platforms you use for your business to communicate with customers (all that apply)
LinkedIn
Facebook
Google+
None
Twitter
Other (please specify)
9
. Please check the one social media platform you'd choose (if any), if you could choose only one, to build a loyalty program for your customers.
Please check the one social media platform you'd choose (if any), if you could choose only one, to build a loyalty program for your customers.
Facebook
LinkedIn
Twitter
Google+
None
Other (please specify)
10
. Would you indicate your level of interest in any of these possibilities for improving your relationship with customers and your customer loyalty programs
Not interested
Maybe but not much
OK but not exciting
Pretty interested
Very interested
N/A
Better punchcard promotions
*
Would you indicate your level of interest in any of these possibilities for improving your relationship with customers and your customer loyalty programs Better punchcard promotions Not interested
Better punchcard promotions Maybe but not much
Better punchcard promotions OK but not exciting
Better punchcard promotions Pretty interested
Better punchcard promotions Very interested
Better punchcard promotions N/A
Better wallet card promotions
Better wallet card promotions Not interested
Better wallet card promotions Maybe but not much
Better wallet card promotions OK but not exciting
Better wallet card promotions Pretty interested
Better wallet card promotions Very interested
Better wallet card promotions N/A
Credit card loyalty program
Credit card loyalty program Not interested
Credit card loyalty program Maybe but not much
Credit card loyalty program OK but not exciting
Credit card loyalty program Pretty interested
Credit card loyalty program Very interested
Credit card loyalty program N/A
New payment options linked to loyalty programs
New payment options linked to loyalty programs Not interested
New payment options linked to loyalty programs Maybe but not much
New payment options linked to loyalty programs OK but not exciting
New payment options linked to loyalty programs Pretty interested
New payment options linked to loyalty programs Very interested
New payment options linked to loyalty programs N/A
In-store device linked to online program
In-store device linked to online program Not interested
In-store device linked to online program Maybe but not much
In-store device linked to online program OK but not exciting
In-store device linked to online program Pretty interested
In-store device linked to online program Very interested
In-store device linked to online program N/A
In-store device for payments and loyalty
In-store device for payments and loyalty Not interested
In-store device for payments and loyalty Maybe but not much
In-store device for payments and loyalty OK but not exciting
In-store device for payments and loyalty Pretty interested
In-store device for payments and loyalty Very interested
In-store device for payments and loyalty N/A
Comment optional
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