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Customer Satisfaction Survey
Thank you for taking the time to fill out our short survey. Please fill it out as completely as possible.
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Customer Information
Customer Information
Company Name
Your Name
Your e-mail address
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How satisfied are you with our quality of the PRODUCTS we supply?
How satisfied are you with our quality of the PRODUCTS we supply?
Great
Good
Acceptable
Marginal
Unacceptable
N/A
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How satisfied are you with our quality of Field's SERVICES, such as engineering support, VMI, cost reduction suggestions, etc?
How satisfied are you with our quality of Field's SERVICES, such as engineering support, VMI, cost reduction suggestions, etc?
Great
Good
Acceptable
Marginal
Unacceptable
N/A
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Please relate our products and service offerings based on their price/value relationship.
Please relate our products and service offerings based on their price/value relationship.
Great
Good
Acceptable
Marginal
Unacceptable
N/A
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Please relate our accessibility.
Please relate our accessibility.
Great
Good
Acceptable
Marginal
Unacceptable
N/A
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Please relate our overall responsiveness.
Please relate our overall responsiveness.
Great
Good
Acceptable
Marginal
Unacceptable
N/A
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Please relate your satisifaction with the Account Manager.
Please relate your satisifaction with the Account Manager.
Great
Good
Acceptable
Marginal
Unacceptable
N/A
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Please relate your satisifaction with the Outstide Sale Rep.
Please relate your satisifaction with the Outstide Sale Rep.
Great
Good
Acceptable
Marginal
Unacceptable
N/A
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Overall, how satisfied are you with Field?
Overall, how satisfied are you with Field?
Great
Good
Acceptable
Marginal
Unacceptable
N/A
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Please help us understand the rating from the previous question, by describing (in your own words) why you rated us as you did. (Please be as specific as possible)
Please help us understand the rating from the previous question, by describing (in your own words) why you rated us as you did. (Please be as specific as possible)
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Do we supply 100% of your fastener requirements?
Do we supply 100% of your fastener requirements?
Yes
No
If not, approximately what percent?
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What would we need to do to earn 100%?
What would we need to do to earn 100%?
Please add additional comments here.
Please add additional comments here.
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