Installation Survey

1. Please enter your installation invoice number. (For drawing entry contact information)

Please enter your installation invoice number. (For drawing entry contact information)

*
2. Please enter the state in which you are located. (For drawing entry contact information)

Please enter the state in which you are located. (For drawing entry contact information) Name:
State:

3. Please enter the Dakota Security employee who referred you to this survey (if applicable)

Please enter the Dakota Security employee who referred you to this survey (if applicable)

4. I am satisfied with the installation of my security equipment.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*I am satisfied with the installation of my security equipment. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

5. The installers presented themselves in a timely and professional manner.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*The installers presented themselves in a timely and professional manner. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

6. The installers cleaned up after themselves when installation was finished.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*The installers cleaned up after themselves when installation was finished. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

7. I was provided with a phone number to call if future service was needed.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*I was provided with a phone number to call if future service was needed. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

8. I am satisfied with the equipment that I purchased from Dakota Security Systems.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*I am satisfied with the equipment that I purchased from Dakota Security Systems. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

9. I am satisfied with the sales representative I worked with.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*I am satisfied with the sales representative I worked with. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

10. The sales proposals were easy to understand.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*The sales proposals were easy to understand. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

11. The sales representative provided accurate information and timely follow-up.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*The sales representative provided accurate information and timely follow-up. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

12. When I placed calls to Dakota Security, my calls were handled promptly and professionally.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*When I placed calls to Dakota Security, my calls were handled promptly and professionally. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

13. The invoice was clear and easy to understand.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*The invoice was clear and easy to understand. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

14. Regarding questions on the invoicing, the office staff handled my questions promptly and professionally.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*Regarding questions on the invoicing, the office staff handled my questions promptly and professionally. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

15. I will continue to use Dakota Security Systems for my future security needs.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*I will continue to use Dakota Security Systems for my future security needs. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

16. I would recommend Dakota Security Systems to other businesses in my area for their security needs.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*I would recommend Dakota Security Systems to other businesses in my area for their security needs. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

17. Overall, please rate your total “Dakota Security Systems Experience”.

	Excellent	Above Average	Average	Below Average	Poor
Scale	*Overall, please rate your total “Dakota Security Systems Experience”. Scale Excellent	Scale Above Average	Scale Average	Scale Below Average	Scale Poor

18. Please provide any suggestions or ideas on how you think we can continue to improve service to our customers.

Please provide any suggestions or ideas on how you think we can continue to improve service to our customers.

19. Additional Comments

Additional Comments

Thank you for your feedback. You will be entered in the drawing for a Garmin Nuvi GPS!