Contracts and Negotiations
1. Customer Satisfaction Survey
| Strongly Disagree | Met Expectations | Strongly Agree |
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| Understanding of researcher needs | | | |
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| Functional/technical expertise of staff | | | |
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| Accessibility and courtesy of staff | | | |
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| Timeliness of services | | | |
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| Communication regarding significance of written terms and conditions | | | |
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| Opportunity to provide input to the contract review process | | | |
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| Given opportunity to approve terms and conditions prior to acceptance | | | |
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| Overall satisfaction with contract negotiation services | | | |
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