Customer Satisfaction Survey
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How Are We Doing?

At TheTriTouch we are committed to monitoring the quality of the treatments, services and products we provide, as part of an ongoing improvement process. We would really appreciate your feedback on our performance. All submissions are anonymous. Thank you!

TheTriTouch is a sports therapy company created in 2009 around the ethos of sports massage: recover quicker, train harder, perform better. Our services are tailored to triathletes, cyclists, runners and swimmers, hence the name ‘TheTriTouch’ but our therapy is adaptable and effective for all sports.

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1. Have you been using TheTriTouch as:

Have you been using TheTriTouch as: a patient (one to one session in treatment room)

a sponsored athlete

an affiliated therapist (part of TheTriTouch massage crew)

an athlete at a training camp / race camp

a competitor for pre/post event massage (on site)

a partner (race organiser, camp organiser, sports governing body)

a business (for on site corporate days)

Other (please specify)

2. If you are a patient of TheTriTouch, do you currently benefit from a discount? (the full session price is £50, if you pay less, you are on a discount scheme)

If you are a patient of TheTriTouch, do you currently benefit from a discount? (the full session price is £50, if you pay less, you are on a discount scheme) Yes

3. What are your preferred session times

What are your preferred session times during the week, early (before 9am)

during the week, mornings

during the week, afternoons

during the week, evenings (after 5.30pm)

at weekends

4. What is your main sport?

What is your main sport? Triathlon

Triathlon long distance (IM)

Cycling

Mountain biking

Running

Swimming (pool)

Swimming (open water)

Equestrian Sports

Martial Arts

Rugby

Football

Other (please specify)

5. Please rate the following aspects of our work:

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Location of treatment room	*Please rate the following aspects of our work: Location of treatment room Excellent	Location of treatment room Good	Location of treatment room Adequate	Location of treatment room Poor	Location of treatment room Unacceptable	Location of treatment room N/A
Facilities within the room (temperature, access to water, bathroom, lighting, music etc)	Facilities within the room (temperature, access to water, bathroom, lighting, music etc) Excellent	Facilities within the room (temperature, access to water, bathroom, lighting, music etc) Good	Facilities within the room (temperature, access to water, bathroom, lighting, music etc) Adequate	Facilities within the room (temperature, access to water, bathroom, lighting, music etc) Poor	Facilities within the room (temperature, access to water, bathroom, lighting, music etc) Unacceptable	Facilities within the room (temperature, access to water, bathroom, lighting, music etc) N/A
Availability of therapist when you need to book a treatment	Availability of therapist when you need to book a treatment Excellent	Availability of therapist when you need to book a treatment Good	Availability of therapist when you need to book a treatment Adequate	Availability of therapist when you need to book a treatment Poor	Availability of therapist when you need to book a treatment Unacceptable	Availability of therapist when you need to book a treatment N/A
Being friendly and welcoming	Being friendly and welcoming Excellent	Being friendly and welcoming Good	Being friendly and welcoming Adequate	Being friendly and welcoming Poor	Being friendly and welcoming Unacceptable	Being friendly and welcoming N/A
Making you feel at ease and comfortable	Making you feel at ease and comfortable Excellent	Making you feel at ease and comfortable Good	Making you feel at ease and comfortable Adequate	Making you feel at ease and comfortable Poor	Making you feel at ease and comfortable Unacceptable	Making you feel at ease and comfortable N/A
Understanding your training and treatment needs	Understanding your training and treatment needs Excellent	Understanding your training and treatment needs Good	Understanding your training and treatment needs Adequate	Understanding your training and treatment needs Poor	Understanding your training and treatment needs Unacceptable	Understanding your training and treatment needs N/A
Customising your treatment	Customising your treatment Excellent	Customising your treatment Good	Customising your treatment Adequate	Customising your treatment Poor	Customising your treatment Unacceptable	Customising your treatment N/A
Explaining the session, the techniques used and answering your questions	Explaining the session, the techniques used and answering your questions Excellent	Explaining the session, the techniques used and answering your questions Good	Explaining the session, the techniques used and answering your questions Adequate	Explaining the session, the techniques used and answering your questions Poor	Explaining the session, the techniques used and answering your questions Unacceptable	Explaining the session, the techniques used and answering your questions N/A
Providing advice post session including stretches, training & recovery	Providing advice post session including stretches, training & recovery Excellent	Providing advice post session including stretches, training & recovery Good	Providing advice post session including stretches, training & recovery Adequate	Providing advice post session including stretches, training & recovery Poor	Providing advice post session including stretches, training & recovery Unacceptable	Providing advice post session including stretches, training & recovery N/A
Referring you to other medical professionals when needed	Referring you to other medical professionals when needed Excellent	Referring you to other medical professionals when needed Good	Referring you to other medical professionals when needed Adequate	Referring you to other medical professionals when needed Poor	Referring you to other medical professionals when needed Unacceptable	Referring you to other medical professionals when needed N/A
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money N/A
Providing good customer care	Providing good customer care Excellent	Providing good customer care Good	Providing good customer care Adequate	Providing good customer care Poor	Providing good customer care Unacceptable	Providing good customer care N/A
Keeping your information and any discussions during treatment confidential	Keeping your information and any discussions during treatment confidential Excellent	Keeping your information and any discussions during treatment confidential Good	Keeping your information and any discussions during treatment confidential Adequate	Keeping your information and any discussions during treatment confidential Poor	Keeping your information and any discussions during treatment confidential Unacceptable	Keeping your information and any discussions during treatment confidential N/A

6. Overall, how do you rate the quality of treatments we provide?

Overall, how do you rate the quality of treatments we provide? Excellent

Good

Adequate

Poor

Unacceptable

7. Would you find an online booking diary helpful? This is a web based service that would enable you to view available session times and book the slots most convenient to you. It would replace the text service (including morning text reminders)

Would you find an online booking diary helpful? This is a web based service that would enable you to view available session times and book the slots most convenient to you. It would replace the text service (including morning text reminders) Yes	No
Additional comments

8. The products below are recommended and/or provided in TheTriTouch shop. If you have purchased them from us (or been given a free sample), please rate them:

	Excellent	Good	Average	Poor
TheTriTouch technical tshirts	*The products below are recommended and/or provided in TheTriTouch shop. If you have purchased them from us (or been given a free sample), please rate them: TheTriTouch technical tshirts Excellent	TheTriTouch technical tshirts Good	TheTriTouch technical tshirts Average	TheTriTouch technical tshirts Poor
PowerBar Sports Nutrition	PowerBar Sports Nutrition Excellent	PowerBar Sports Nutrition Good	PowerBar Sports Nutrition Average	PowerBar Sports Nutrition Poor
Sportique cooling and heating creams	Sportique cooling and heating creams Excellent	Sportique cooling and heating creams Good	Sportique cooling and heating creams Average	Sportique cooling and heating creams Poor
Heat/cold pack	Heat/cold pack Excellent	Heat/cold pack Good	Heat/cold pack Average	Heat/cold pack Poor
9-bars	9-bars Excellent	9-bars Good	9-bars Average	9-bars Poor
Blue spiky massage ball	Blue spiky massage ball Excellent	Blue spiky massage ball Good	Blue spiky massage ball Average	Blue spiky massage ball Poor
Foam roller	Foam roller Excellent	Foam roller Good	Foam roller Average	Foam roller Poor
Poolmate watch	Poolmate watch Excellent	Poolmate watch Good	Poolmate watch Average	Poolmate watch Poor
Cherry Active	Cherry Active Excellent	Cherry Active Good	Cherry Active Average	Cherry Active Poor

Additional comments

9. Based on our performance, how likely is it that you will use us in the future or recommend us to family and friends?

Based on our performance, how likely is it that you will use us in the future or recommend us to family and friends? Certain

Very likely

Somewhat likely

Unlikely

Very unlikely

10. If you have any comments or suggestions regarding how we could improve the services we provide, please enter them in the box below. Thank you very much for your time, this is much appreciated. Your feedback is very important to us.

If you have any comments or suggestions regarding how we could improve the services we provide, please enter them in the box below. Thank you very much for your time, this is much appreciated. Your feedback is very important to us.

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