Hotel feedback form
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1. The Station Hotel Portsoy Visitor Survey

Tell us what you think.

Euan & Susan Cameron, proprietors, and staff are committed to the continous improvement of our service.
We are very keen to hear what our customers have to say about us, so if you have used the hotel in any way, we would be very grateful if take the time to complete this short survey.

1. How often do you visit The Station Hotel?

How often do you visit The Station Hotel? First Time

Once a Year

Once a Month

More often

2. How would you rate the way you were greeted and welcomed?

How would you rate the way you were greeted and welcomed? Very Good

Good

Average

Poor

Very Poor

3. How would you rate the helpfulness & knowledge of those who looked after you?

How would you rate the helpfulness & knowledge of those who looked after you? Very Good

Good

Average

Poor

Very Poor

4. How would you rate the quality of the service?

How would you rate the quality of the service? Very Good

Good

Average

Poor

Very Poor

5. How would you rate your overall experience?

How would you rate your overall experience? Very Good

Good

Average

Poor

Very Poor

6. What did you like?

What did you like?

7. What could have been better?

What could have been better?

8. How could we improve?

How could we improve?

9. Would you recommend us to others?

Would you recommend us to others? Certainly

Yes

Maybe

Certainly not

10. Will you be back?

Will you be back? Certainly

Yes

Maybe

Certainly Not

11. If you stayed with us please rate -

	Very Good	Good	Average	Poor	Very Poor
Quality of Room	*If you stayed with us please rate - Quality of Room Very Good	Quality of Room Good	Quality of Room Average	Quality of Room Poor	Quality of Room Very Poor
Friendliness & Efficiency of Staff	Friendliness & Efficiency of Staff Very Good	Friendliness & Efficiency of Staff Good	Friendliness & Efficiency of Staff Average	Friendliness & Efficiency of Staff Poor	Friendliness & Efficiency of Staff Very Poor
Cleanliness	Cleanliness Very Good	Cleanliness Good	Cleanliness Average	Cleanliness Poor	Cleanliness Very Poor
Overall level of hospitality	Overall level of hospitality Very Good	Overall level of hospitality Good	Overall level of hospitality Average	Overall level of hospitality Poor	Overall level of hospitality Very Poor
Overall Quality of Breakfast	Overall Quality of Breakfast Very Good	Overall Quality of Breakfast Good	Overall Quality of Breakfast Average	Overall Quality of Breakfast Poor	Overall Quality of Breakfast Very Poor

Any suggestions

12. If you dined with us please rate -

	Very Good	Good	Average	Poor	Very Poor
Quality of your meal	*If you dined with us please rate - Quality of your meal Very Good	Quality of your meal Good	Quality of your meal Average	Quality of your meal Poor	Quality of your meal Very Poor
Friendliness & Efficiency of Staff	Friendliness & Efficiency of Staff Very Good	Friendliness & Efficiency of Staff Good	Friendliness & Efficiency of Staff Average	Friendliness & Efficiency of Staff Poor	Friendliness & Efficiency of Staff Very Poor
Efficiency of food and drink service	Efficiency of food and drink service Very Good	Efficiency of food and drink service Good	Efficiency of food and drink service Average	Efficiency of food and drink service Poor	Efficiency of food and drink service Very Poor
Quality and Variety of menu	Quality and Variety of menu Very Good	Quality and Variety of menu Good	Quality and Variety of menu Average	Quality and Variety of menu Poor	Quality and Variety of menu Very Poor
Cleanliness	Cleanliness Very Good	Cleanliness Good	Cleanliness Average	Cleanliness Poor	Cleanliness Very Poor
Atmosphere and Ambience	Atmosphere and Ambience Very Good	Atmosphere and Ambience Good	Atmosphere and Ambience Average	Atmosphere and Ambience Poor	Atmosphere and Ambience Very Poor

Any suggestions

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Hotel feedback formExit this survey

1. The Station Hotel Portsoy Visitor Survey

1. How often do you visit The Station Hotel?

2. How would you rate the way you were greeted and welcomed?

3. How would you rate the helpfulness & knowledge of those who looked after you?

4. How would you rate the quality of the service?

5. How would you rate your overall experience?

6. What did you like?

7. What could have been better?

8. How could we improve?

9. Would you recommend us to others?

10. Will you be back?

11. If you stayed with us please rate -

12. If you dined with us please rate -

Hotel feedback form
Exit this survey