Blackmore Tennis Club 2011-2012 Member Survey
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1
. How many times per month do you visit Blackmore
How many times per month do you visit Blackmore
1-3
4-6
More than 6
2
. What type of membership do you have?
What type of membership do you have?
Adult
Junior
Senior
Not applicable
3
. How many times per month do you visit our website?
How many times per month do you visit our website?
0
1-3
4-6
More than 6
4
. How strongly do you agree with the following?
Strongly disagree
Somewhat disagree
Somewhat agree
Strongly agree
Our fees are fair and comparable to similar clubs
*
How strongly do you agree with the following? Our fees are fair and comparable to similar clubs Strongly disagree
Our fees are fair and comparable to similar clubs Somewhat disagree
Our fees are fair and comparable to similar clubs Somewhat agree
Our fees are fair and comparable to similar clubs Strongly agree
We are quality conscious in terms of our services
We are quality conscious in terms of our services Strongly disagree
We are quality conscious in terms of our services Somewhat disagree
We are quality conscious in terms of our services Somewhat agree
We are quality conscious in terms of our services Strongly agree
Our club is suitable for the whole family
Our club is suitable for the whole family Strongly disagree
Our club is suitable for the whole family Somewhat disagree
Our club is suitable for the whole family Somewhat agree
Our club is suitable for the whole family Strongly agree
5
. How often do you use our online booking program?
How often do you use our online booking program?
All of my bookings
Some of my bookings
None of my bookings
6
. How strongly do you agree with the following?
Strongly disagree
Somewhat disagree
Somewhat agree
Strongly agree
Friendly and courteous desk staff
*
How strongly do you agree with the following? Friendly and courteous desk staff Strongly disagree
Friendly and courteous desk staff Somewhat disagree
Friendly and courteous desk staff Somewhat agree
Friendly and courteous desk staff Strongly agree
Helpful and knowledgeable desk staff
Helpful and knowledgeable desk staff Strongly disagree
Helpful and knowledgeable desk staff Somewhat disagree
Helpful and knowledgeable desk staff Somewhat agree
Helpful and knowledgeable desk staff Strongly agree
Friendly and courteous coaching staff
Friendly and courteous coaching staff Strongly disagree
Friendly and courteous coaching staff Somewhat disagree
Friendly and courteous coaching staff Somewhat agree
Friendly and courteous coaching staff Strongly agree
Helpful and knowledgeable coaching staff
Helpful and knowledgeable coaching staff Strongly disagree
Helpful and knowledgeable coaching staff Somewhat disagree
Helpful and knowledgeable coaching staff Somewhat agree
Helpful and knowledgeable coaching staff Strongly agree
7
. How do you rate the quality of our programs?
How do you rate the quality of our programs?
Excellent
Above average
Below average
Poor
8
. How do you rate the cleanliness of...
Poor
Below average
Above average
Excellent
Our clubhouse
*
How do you rate the cleanliness of... Our clubhouse Poor
Our clubhouse Below average
Our clubhouse Above average
Our clubhouse Excellent
Our washrooms
Our washrooms Poor
Our washrooms Below average
Our washrooms Above average
Our washrooms Excellent
The courts
The courts Poor
The courts Below average
The courts Above average
The courts Excellent
9
. Do you have any other feedback for the club?
Do you have any other feedback for the club?
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