Blackmore Tennis Club 2011-2012 Member Survey Question Title * 1. How did you hear about us? Through a friend Through my summer club Walking by the Dome TV and print media Other Question Title * 2. How many times per month do you visit Blackmore 1-3 4-6 More than 6 Question Title * 3. What type of membership do you have? Adult Junior Senior Not applicable Question Title * 4. How many times per month do you visit our website? 0 1-3 4-6 More than 6 Question Title * 5. How strongly do you agree with the following? Strongly disagree Somewhat disagree Somewhat agree Strongly agree Our fees are fair and comparable to similar clubs Our fees are fair and comparable to similar clubs Strongly disagree Our fees are fair and comparable to similar clubs Somewhat disagree Our fees are fair and comparable to similar clubs Somewhat agree Our fees are fair and comparable to similar clubs Strongly agree We are quality conscious in terms of our services We are quality conscious in terms of our services Strongly disagree We are quality conscious in terms of our services Somewhat disagree We are quality conscious in terms of our services Somewhat agree We are quality conscious in terms of our services Strongly agree Our club is suitable for the whole family Our club is suitable for the whole family Strongly disagree Our club is suitable for the whole family Somewhat disagree Our club is suitable for the whole family Somewhat agree Our club is suitable for the whole family Strongly agree Question Title * 6. How often do you use our online booking program? All of my bookings Some of my bookings None of my bookings Question Title * 7. How strongly do you agree with the following? Strongly disagree Somewhat disagree Somewhat agree Strongly agree Friendly and courteous desk staff Friendly and courteous desk staff Strongly disagree Friendly and courteous desk staff Somewhat disagree Friendly and courteous desk staff Somewhat agree Friendly and courteous desk staff Strongly agree Helpful and knowledgeable desk staff Helpful and knowledgeable desk staff Strongly disagree Helpful and knowledgeable desk staff Somewhat disagree Helpful and knowledgeable desk staff Somewhat agree Helpful and knowledgeable desk staff Strongly agree Friendly and courteous coaching staff Friendly and courteous coaching staff Strongly disagree Friendly and courteous coaching staff Somewhat disagree Friendly and courteous coaching staff Somewhat agree Friendly and courteous coaching staff Strongly agree Helpful and knowledgeable coaching staff Helpful and knowledgeable coaching staff Strongly disagree Helpful and knowledgeable coaching staff Somewhat disagree Helpful and knowledgeable coaching staff Somewhat agree Helpful and knowledgeable coaching staff Strongly agree Question Title * 8. How do you rate the quality of our programs? Excellent Above average Below average Poor Question Title * 9. How do you rate the cleanliness of... Poor Below average Above average Excellent Our clubhouse Our clubhouse Poor Our clubhouse Below average Our clubhouse Above average Our clubhouse Excellent Our washrooms Our washrooms Poor Our washrooms Below average Our washrooms Above average Our washrooms Excellent The courts The courts Poor The courts Below average The courts Above average The courts Excellent Question Title * 10. Do you have any other feedback for the club? Done