SUMMER 2010

Thank you for taking a moment to provide us with your feedback. Your responses and comments will be shared with management and staff as part of our ongoing effort to provide exceptional service. So give your honest opinion- and be sure to add your own comments, suggestions and ideas.
Thank you for helping us improve the service we provide to you and other members.

1. Regarding the last transaction you conducted with a representative from the credit union, how would you rate

	Excellent		Acceptable			Poor	N/A
Courtesy and attitude?	*Regarding the last transaction you conducted with a representative from the credit union, how would you rate Courtesy and attitude? Excellent	Courtesy and attitude?	Courtesy and attitude? Acceptable	Courtesy and attitude?	Courtesy and attitude?	Courtesy and attitude? Poor	Courtesy and attitude? N/A
Efficiency and accuracy?	Efficiency and accuracy? Excellent	Efficiency and accuracy?	Efficiency and accuracy? Acceptable	Efficiency and accuracy?	Efficiency and accuracy?	Efficiency and accuracy? Poor	Efficiency and accuracy? N/A
Timeliness?	Timeliness? Excellent	Timeliness?	Timeliness? Acceptable	Timeliness?	Timeliness?	Timeliness? Poor	Timeliness? N/A
Product knowledge?	Product knowledge? Excellent	Product knowledge?	Product knowledge? Acceptable	Product knowledge?	Product knowledge?	Product knowledge? Poor	Product knowledge? N/A
Offer other products/services?	Offer other products/services? Excellent	Offer other products/services?	Offer other products/services? Acceptable	Offer other products/services?	Offer other products/services?	Offer other products/services? Poor	Offer other products/services? N/A
Overall quality of service?	Overall quality of service? Excellent	Overall quality of service?	Overall quality of service? Acceptable	Overall quality of service?	Overall quality of service?	Overall quality of service? Poor	Overall quality of service? N/A

2. How likely are you to

	Extremely likely					Neutral					Extremely unlikely
recommend the Credit Union to a friend?	*How likely are you to recommend the Credit Union to a friend? Extremely likely	recommend the Credit Union to a friend?	recommend the Credit Union to a friend?	recommend the Credit Union to a friend?	recommend the Credit Union to a friend?	recommend the Credit Union to a friend? Neutral	recommend the Credit Union to a friend?	recommend the Credit Union to a friend?	recommend the Credit Union to a friend?	recommend the Credit Union to a friend?	recommend the Credit Union to a friend? Extremely unlikely

3. Do you have any comments or suggestions for the Credit Union?

Do you have any comments or suggestions for the Credit Union?

4. If you would like to participate in the prize drawing for this survey, please tell us your name and phone number.

If you would like to participate in the prize drawing for this survey, please tell us your name and phone number.

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