Joplin 9-1-1 Emergency Communications Quality Assurance Survey
Exit this survey
1. Default Section
*
1
. What number did you dial when you called the Joplin Emergency Communications Center?
What number did you dial when you called the Joplin Emergency Communications Center?
911
623-3131
*
2
. What was the date and time of your call?
MM
DD
YYYY
HH
MM
AM/PM
Date/Time
What was the date and time of your call? Date/Time Month
/
Day
/
Year
Hour
:
Minute
-
AM
PM
AM or PM
3
. What city did you call from?
What city did you call from?
Joplin
Duquesne
Other
4
. When you called the emergency communications center, was your call answered promptly?
Agree
Somewhat agree
Somewhat disagree
Disagree
Rating scale
*
When you called the emergency communications center, was your call answered promptly? Rating scale Agree
Rating scale Somewhat agree
Rating scale Somewhat disagree
Rating scale Disagree
5
. Do you feel the emergency communcations personnel were knowledgeable?
Agree
Somewhat agree
Somewhat disagree
Disagree
Rating scale
*
Do you feel the emergency communcations personnel were knowledgeable? Rating scale Agree
Rating scale Somewhat agree
Rating scale Somewhat disagree
Rating scale Disagree
6
. Do you feel your call was handled in a professional manner?
Agree
Somewhat agree
Somewhat disagree
Disagree
Rating scale
*
Do you feel your call was handled in a professional manner? Rating scale Agree
Rating scale Somewhat agree
Rating scale Somewhat disagree
Rating scale Disagree
7
. Would you agree that the emergency communications personnel were courteous?
Agree
Somewhat agree
Somewhat disagree
Disagree
Rating scale
*
Would you agree that the emergency communications personnel were courteous? Rating scale Agree
Rating scale Somewhat agree
Rating scale Somewhat disagree
Rating scale Disagree
8
. Were the emergency communications personnel helpful?
Agree
Somewhat agree
Somewhat disagree
Disagree
Rating scale
*
Were the emergency communications personnel helpful? Rating scale Agree
Rating scale Somewhat agree
Rating scale Somewhat disagree
Rating scale Disagree
9
. Do you feel the emergency communications personnel understood your needs and obtained the necessary information?
Agree
Somewhat agree
Somewhat disagree
Disagree
Rating scale
*
Do you feel the emergency communications personnel understood your needs and obtained the necessary information? Rating scale Agree
Rating scale Somewhat agree
Rating scale Somewhat disagree
Rating scale Disagree
10
. Overall, how would you rate the service provided by the emergency communications personnel?
Excellent
Good
Fair
Poor
Rating scale
*
Overall, how would you rate the service provided by the emergency communications personnel? Rating scale Excellent
Rating scale Good
Rating scale Fair
Rating scale Poor
11
. Please share any comments or suggestions:
Please share any comments or suggestions:
12
. Please note: This is not a complaint form; therefore you will not receive a reply. This form applies only to the 9-1-1 call center's handling of the call. The form IS NOT intended to evaluate the performance or actions of the emergency personnel that ACTUALLY RESPONDED to your call.
Please note: This is not a complaint form; therefore you will not receive a reply. This form applies only to the 9-1-1 call center's handling of the call. The form IS NOT intended to evaluate the performance or actions of the emergency personnel that ACTUALLY RESPONDED to your call.
Javascript is required for this site to function, please enable.