Joplin 9-1-1 Emergency Communications Quality Assurance Survey

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1. What number did you dial when you called the Joplin Emergency Communications Center?

What number did you dial when you called the Joplin Emergency Communications Center?   911 623-3131

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2. What was the date and time of your call?

	MM		DD		YYYY		HH		MM	AM/PM
Date/Time	What was the date and time of your call?   Date/Time   Month	/	Day	/	Year		Hour	:	Minute	-AMPM AM or PM

3. What city did you call from?

What city did you call from?   Joplin Duquesne Other

4. When you called the emergency communications center, was your call answered promptly?

	Agree	Somewhat agree	Somewhat disagree	Disagree
Rating scale	*When you called the emergency communications center, was your call answered promptly? Rating scale Agree	Rating scale Somewhat agree	Rating scale Somewhat disagree	Rating scale Disagree

5. Do you feel the emergency communcations personnel were knowledgeable?

	Agree	Somewhat agree	Somewhat disagree	Disagree
Rating scale	*Do you feel the emergency communcations personnel were knowledgeable? Rating scale Agree	Rating scale Somewhat agree	Rating scale Somewhat disagree	Rating scale Disagree

6. Do you feel your call was handled in a professional manner?

	Agree	Somewhat agree	Somewhat disagree	Disagree
Rating scale	*Do you feel your call was handled in a professional manner? Rating scale Agree	Rating scale Somewhat agree	Rating scale Somewhat disagree	Rating scale Disagree

7. Would you agree that the emergency communications personnel were courteous?

	Agree	Somewhat agree	Somewhat disagree	Disagree
Rating scale	*Would you agree that the emergency communications personnel were courteous? Rating scale Agree	Rating scale Somewhat agree	Rating scale Somewhat disagree	Rating scale Disagree

8. Were the emergency communications personnel helpful?

	Agree	Somewhat agree	Somewhat disagree	Disagree
Rating scale	*Were the emergency communications personnel helpful? Rating scale Agree	Rating scale Somewhat agree	Rating scale Somewhat disagree	Rating scale Disagree

9. Do you feel the emergency communications personnel understood your needs and obtained the necessary information?

	Agree	Somewhat agree	Somewhat disagree	Disagree
Rating scale	*Do you feel the emergency communications personnel understood your needs and obtained the necessary information? Rating scale Agree	Rating scale Somewhat agree	Rating scale Somewhat disagree	Rating scale Disagree

10. Overall, how would you rate the service provided by the emergency communications personnel?

	Excellent	Good	Fair	Poor
Rating scale	*Overall, how would you rate the service provided by the emergency communications personnel? Rating scale Excellent	Rating scale Good	Rating scale Fair	Rating scale Poor

11. Please share any comments or suggestions:

Please share any comments or suggestions:

12. Please note: This is not a complaint form; therefore you will not receive a reply. This form applies only to the 9-1-1 call center's handling of the call. The form IS NOT intended to evaluate the performance or actions of the emergency personnel that ACTUALLY RESPONDED to your call.

Please note: This is not a complaint form; therefore you will not receive a reply. This form applies only to the 9-1-1 call center's handling of the call. The form IS NOT intended to evaluate the performance or actions of the emergency personnel that ACTUALLY RESPONDED to your call.