| Responsiveness of Board of Directors | | | | | | |
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| Responsiveness of administrative staff | | | | | | |
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| Convenience of office hours | | | | | | |
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| Responsiveness to maintenance work orders | | | | | | |
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| Performance of maintenance work | | | | | | |
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| Maintenance of grounds | | | | | | |
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| Pruning, care of trees | | | | | | |
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| Appearance of turf | | | | | | |
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| Courtyard and grounds plantings | | | | | | |
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| Snow removal | | | | | | |
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| Trash and recycling collection | | | | | | |
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| Patrol service hours | | | | | | |
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| Grounds lighting | | | | | | |
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| Maintenance and availability of tennis courts | | | | | | |
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| Convenience of pool hours | | | | | | |
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| Pool life guards | | | | | | |
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| Tot Lot | | | | | | |
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| Community events | | | | | | |
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