Stakeholders Satisfaction Survey

The Office of Problem Gambling is committed to providing assistance and service in the best possible manner. Please take a few minutes to answer the following 10 questions based upon your experience with us. Feel free to provide specific comments regarding any statements in the survey. Thank you for completing this survey.

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1. Please select which category represents you:

Please select which category represents you: Arizona Lottery

Behavioral Health Provider

Consumer

Criminal Justice Agency

Department of Gaming

OPG Treatment Provider

Riester

Social Worker

Training Contractor

Tribal Casino Management

Tribal Gaming Office

Other

Other (please specify)

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2. Please rate the Office of Problem Gambling staff on the following areas:

	Very Satisfied	Satisfied	Good	Fair	Poor	N/A
Being easily accessible and responding to messages in a timely manner.	*Please rate the Office of Problem Gambling staff on the following areas: Being easily accessible and responding to messages in a timely manner. Very Satisfied	Being easily accessible and responding to messages in a timely manner. Satisfied	Being easily accessible and responding to messages in a timely manner. Good	Being easily accessible and responding to messages in a timely manner. Fair	Being easily accessible and responding to messages in a timely manner. Poor	Being easily accessible and responding to messages in a timely manner. N/A
Being polite and courteous.	Being polite and courteous. Very Satisfied	Being polite and courteous. Satisfied	Being polite and courteous. Good	Being polite and courteous. Fair	Being polite and courteous. Poor	Being polite and courteous. N/A
Providing technical assistance for my agency.	Providing technical assistance for my agency. Very Satisfied	Providing technical assistance for my agency. Satisfied	Providing technical assistance for my agency. Good	Providing technical assistance for my agency. Fair	Providing technical assistance for my agency. Poor	Providing technical assistance for my agency. N/A
Being knowledgeable and resourceful.	Being knowledgeable and resourceful. Very Satisfied	Being knowledgeable and resourceful. Satisfied	Being knowledgeable and resourceful. Good	Being knowledgeable and resourceful. Fair	Being knowledgeable and resourceful. Poor	Being knowledgeable and resourceful. N/A
Being aware and sensitive to the values and cultural differences of consumers, providers, and others in the community.	Being aware and sensitive to the values and cultural differences of consumers, providers, and others in the community. Very Satisfied	Being aware and sensitive to the values and cultural differences of consumers, providers, and others in the community. Satisfied	Being aware and sensitive to the values and cultural differences of consumers, providers, and others in the community. Good	Being aware and sensitive to the values and cultural differences of consumers, providers, and others in the community. Fair	Being aware and sensitive to the values and cultural differences of consumers, providers, and others in the community. Poor	Being aware and sensitive to the values and cultural differences of consumers, providers, and others in the community. N/A

Comments:

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3. Please rate how effective the Office of Problem Gambling services are in meeting:

	Very Satisfied	Satisfied	Good	Fair	Poor	N/A
Community problem gambling prevention needs.	*Please rate how effective the Office of Problem Gambling services are in meeting: Community problem gambling prevention needs. Very Satisfied	Community problem gambling prevention needs. Satisfied	Community problem gambling prevention needs. Good	Community problem gambling prevention needs. Fair	Community problem gambling prevention needs. Poor	Community problem gambling prevention needs. N/A
Needs of problem gamblers and their families.	Needs of problem gamblers and their families. Very Satisfied	Needs of problem gamblers and their families. Satisfied	Needs of problem gamblers and their families. Good	Needs of problem gamblers and their families. Fair	Needs of problem gamblers and their families. Poor	Needs of problem gamblers and their families. N/A
Making sure information and resources are easily accessible to the public and treatment providers.	Making sure information and resources are easily accessible to the public and treatment providers. Very Satisfied	Making sure information and resources are easily accessible to the public and treatment providers. Satisfied	Making sure information and resources are easily accessible to the public and treatment providers. Good	Making sure information and resources are easily accessible to the public and treatment providers. Fair	Making sure information and resources are easily accessible to the public and treatment providers. Poor	Making sure information and resources are easily accessible to the public and treatment providers. N/A
Being helpful to me and others.	Being helpful to me and others. Very Satisfied	Being helpful to me and others. Satisfied	Being helpful to me and others. Good	Being helpful to me and others. Fair	Being helpful to me and others. Poor	Being helpful to me and others. N/A

Comments:

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4. The Office of Problem Gambling services are accessible to consumers regardless of cultural values and/or barriers.

The Office of Problem Gambling services are accessible to consumers regardless of cultural values and/or barriers. Very Satisfied

Satisfied

Good

Fair

Poor

N/A

Comments:

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5. The Office of Problem Gambling is willing to consider all opinions voiced.

The Office of Problem Gambling is willing to consider all opinions voiced. Very Satisfied

Satified

Good

Fair

Poor

N/A

Comments:

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6. My overall working relationship(s) with the Office of Problem Gambling staff:

My overall working relationship(s) with the Office of Problem Gambling staff: Very Satisfied

Satisfied

Good

Fair

Poor

N/A

Comments:

7. My overall satisfaction with the Office of Problem Gambling is:

My overall satisfaction with the Office of Problem Gambling is: Very Satisfied

Satisfied

Good

Fair

Poor

N/A

Comments:

8. What do you see as the primary gap(s) in service and supports provided by the Office of Problem Gambling in Arizona? Please provide specific areas where these services are needed.

What do you see as the primary gap(s) in service and supports provided by the Office of Problem Gambling in Arizona? Please provide specific areas where these services are needed.

9. I would like the Office of Problem Gambling to provide technical assistance on the following topics:

I would like the Office of Problem Gambling to provide technical assistance on the following topics:

10. My additional suggestions to improve problem gambling services in Arizona are:

My additional suggestions to improve problem gambling services in Arizona are:

Stakeholders Satisfaction Survey
Exit this survey

1. Default Section

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1. Please select which category represents you:

*
2. Please rate the Office of Problem Gambling staff on the following areas:

*
3. Please rate how effective the Office of Problem Gambling services are in meeting:

*
4. The Office of Problem Gambling services are accessible to consumers regardless of cultural values and/or barriers.

*
5. The Office of Problem Gambling is willing to consider all opinions voiced.

*
6. My overall working relationship(s) with the Office of Problem Gambling staff:

7. My overall satisfaction with the Office of Problem Gambling is:

8. What do you see as the primary gap(s) in service and supports provided by the Office of Problem Gambling in Arizona? Please provide specific areas where these services are needed.

9. I would like the Office of Problem Gambling to provide technical assistance on the following topics:

10. My additional suggestions to improve problem gambling services in Arizona are:

Stakeholders Satisfaction SurveyExit this survey

1. Default Section

*1. Please select which category represents you:

*2. Please rate the Office of Problem Gambling staff on the following areas:

*3. Please rate how effective the Office of Problem Gambling services are in meeting:

*4. The Office of Problem Gambling services are accessible to consumers regardless of cultural values and/or barriers.

*5. The Office of Problem Gambling is willing to consider all opinions voiced.

*6. My overall working relationship(s) with the Office of Problem Gambling staff:

7. My overall satisfaction with the Office of Problem Gambling is:

8. What do you see as the primary gap(s) in service and supports provided by the Office of Problem Gambling in Arizona? Please provide specific areas where these services are needed.

9. I would like the Office of Problem Gambling to provide technical assistance on the following topics:

10. My additional suggestions to improve problem gambling services in Arizona are:

Stakeholders Satisfaction Survey
Exit this survey

*
1. Please select which category represents you:

*
2. Please rate the Office of Problem Gambling staff on the following areas:

*
3. Please rate how effective the Office of Problem Gambling services are in meeting:

*
4. The Office of Problem Gambling services are accessible to consumers regardless of cultural values and/or barriers.

*
5. The Office of Problem Gambling is willing to consider all opinions voiced.

*
6. My overall working relationship(s) with the Office of Problem Gambling staff: