Client/Customer Satisfaction
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1. Ohio Respiratory Care Board Customer Satisfaction Survey
The Ohio Respiratory Care Board welcomes your opinion on the level of service we offer. Your feedback and honesty is appreciated. Your responses will be reviewed and used to help us improve the services provided by the Board. You are entitled to skip any question you do not want to answer.
1
. What services did the Ohio Respiratory Care Board provide for you?
What services did the Ohio Respiratory Care Board provide for you?
Initial License/Limited Permit Issuance
License/Limited Permit Renewal
Home Medical Equipment License/Registration Issuance
Complaint/Enforcement
Discuss laws and rules
Other
Other (please specify)
2
. Which Profession did your issue/service deal with (check all that apply)?
Which Profession did your issue/service deal with (check all that apply)?
Student Limited Permit
Respiratory Care Professional (CRT/RRT)
Home Medical Equipment Registration (Accredited HME)
Home Medical Equipment License (non-accredited HME)
3
. Which of the following best describes your licensing status (check all that apply)?
Which of the following best describes your licensing status (check all that apply)?
Current licensee
New applicant for license/registration (Respiratory Care or HME)
Employer inquirying about licensure or a licensee
Continuing Education provider
Other state licensing board
Other state agency
Other
Other (please specify)
4
. How would you rate your experience interacting with the Board and its staff?
Excellent
Above Average
Average
Needs Improvement
Poor
N/A
The quality of our responses to your questions and concerns.
*
How would you rate your experience interacting with the Board and its staff? The quality of our responses to your questions and concerns. Excellent
The quality of our responses to your questions and concerns. Above Average
The quality of our responses to your questions and concerns. Average
The quality of our responses to your questions and concerns. Needs Improvement
The quality of our responses to your questions and concerns. Poor
The quality of our responses to your questions and concerns. N/A
The knowledge/expertise level of our staff.
The knowledge/expertise level of our staff. Excellent
The knowledge/expertise level of our staff. Above Average
The knowledge/expertise level of our staff. Average
The knowledge/expertise level of our staff. Needs Improvement
The knowledge/expertise level of our staff. Poor
The knowledge/expertise level of our staff. N/A
Professionalism of Board staff
Professionalism of Board staff Excellent
Professionalism of Board staff Above Average
Professionalism of Board staff Average
Professionalism of Board staff Needs Improvement
Professionalism of Board staff Poor
Professionalism of Board staff N/A
Successful resolution of your issue
Successful resolution of your issue Excellent
Successful resolution of your issue Above Average
Successful resolution of your issue Average
Successful resolution of your issue Needs Improvement
Successful resolution of your issue Poor
Successful resolution of your issue N/A
Overall, how do you rank our services to you.
Overall, how do you rank our services to you. Excellent
Overall, how do you rank our services to you. Above Average
Overall, how do you rank our services to you. Average
Overall, how do you rank our services to you. Needs Improvement
Overall, how do you rank our services to you. Poor
Overall, how do you rank our services to you. N/A
If "Needs Improvement" or "Poor," please specify why. State the Row Choice(s) you are referring to.
5
. How would you rate the Board's Website and content?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Website is easy to navigate
*
How would you rate the Board's Website and content? Website is easy to navigate Strongly Agree
Website is easy to navigate Agree
Website is easy to navigate Neutral
Website is easy to navigate Disagree
Website is easy to navigate Strongly Disagree
Forms are easy to find and easy to understand
Forms are easy to find and easy to understand Strongly Agree
Forms are easy to find and easy to understand Agree
Forms are easy to find and easy to understand Neutral
Forms are easy to find and easy to understand Disagree
Forms are easy to find and easy to understand Strongly Disagree
Information was helpful and addressed my needs
Information was helpful and addressed my needs Strongly Agree
Information was helpful and addressed my needs Agree
Information was helpful and addressed my needs Neutral
Information was helpful and addressed my needs Disagree
Information was helpful and addressed my needs Strongly Disagree
License Verification was useful and easy to follow
License Verification was useful and easy to follow Strongly Agree
License Verification was useful and easy to follow Agree
License Verification was useful and easy to follow Neutral
License Verification was useful and easy to follow Disagree
License Verification was useful and easy to follow Strongly Disagree
If you disagree, please explain what you would like to see changed. State the Row Choice(s) you are referring to.
6
. How would you prefer for us to provide most communications?
How would you prefer for us to provide most communications?
Email
Phone
Mail
Face-to-Face
Other
Other (please specify)
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