Research Administration Annual Customer Satisfaction Survey

1.

 
 100% 
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1. What is your current position?
Please choose all that apply:
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2. Are you familiar enough with Research Administration to evaluate?

If answer is no, please skip Question 3.
3. Please rate your level of satisfaction with the following aspects of research Administration.
Strongly DisagreeMet ExpectationsStrongly Agree
Understanding of researcher needs
Adequate vision for the research enterprise
Direct contact by Research Administration staff
Research Administration serving as advocate for needs of research
Research Administration staff efforts on reducing administrative burden
Research Administration providing resources in direct support of research programs
Adequacy of resources for research administration at Texas State
REP program administration
Functional/technical expertise of staff
Accessibility and courtesy of staff
Timeliness of services, problem resolution
Consistent enforcement of policy across campus
Understanding and explanation of research administration requirements
Adequate proposal preparation assistance (e.g., budget development, form completion, facilitating collaborations)
Adequate contract development and negotiation assistance
Adequate post award support
Adequate HR support
Adequate Accounts Payable support
Adequate Purchasing support
Adequate Travel support
Information about funding opportunities in your field
Quality (timeliness, accuracy, completeness) of available information received via email, phone, web or other process
Ease of locating policies, procedures, forms, and other information on the Research website
Appropriate balance of information about research processes (inputs) and research outcomes on the Research website
Satisfaction with the Research website
Satisfaction with Research Administration training
NCURA and other video conferences
Availability and adequacy of reports and data depicting sponsored project activity
Ability to identify the appropriate contact person for specific issues concerning grants
Support for communicating results of research to the public via SPOTLIGHT on Research and other methods
Publicity about research-related events (e.g., annual economic summit, student research presentations, research building dedications)
Overall satisfaction with communication relating to research and scholarly activity
4. What suggestions do you have for improving Research Administration?
5. Please enter any additional comments you wish to make about Research Administration.
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