Research Administration Annual Customer Satisfaction Survey

1. What is your current position?
Please choose all that apply:

What is your current position? Please choose all that apply: Faculty Researcher

Non-faculty Researcher

Dean

Chair

Center Director

Departmental Research Administrator

Staff

Student

Other

2. Are you familiar enough with Research Administration to evaluate?

If answer is no, please skip Question 3.

Are you familiar enough with Research Administration to evaluate? If answer is no, please skip Question 3. Yes

3. Please rate your level of satisfaction with the following aspects of research Administration.

4. What suggestions do you have for improving Research Administration?

What suggestions do you have for improving Research Administration?

5. Please enter any additional comments you wish to make about Research Administration.

Please enter any additional comments you wish to make about Research Administration.

	Strongly Disagree	Met Expectations	Strongly Agree
Understanding of researcher needs	*Please rate your level of satisfaction with the following aspects of research Administration. Understanding of researcher needs Strongly Disagree	Understanding of researcher needs Met Expectations	Understanding of researcher needs Strongly Agree
Adequate vision for the research enterprise	Adequate vision for the research enterprise Strongly Disagree	Adequate vision for the research enterprise Met Expectations	Adequate vision for the research enterprise Strongly Agree
Direct contact by Research Administration staff	Direct contact by Research Administration staff Strongly Disagree	Direct contact by Research Administration staff Met Expectations	Direct contact by Research Administration staff Strongly Agree
Research Administration serving as advocate for needs of research	Research Administration serving as advocate for needs of research Strongly Disagree	Research Administration serving as advocate for needs of research Met Expectations	Research Administration serving as advocate for needs of research Strongly Agree
Research Administration staff efforts on reducing administrative burden	Research Administration staff efforts on reducing administrative burden Strongly Disagree	Research Administration staff efforts on reducing administrative burden Met Expectations	Research Administration staff efforts on reducing administrative burden Strongly Agree
Research Administration providing resources in direct support of research programs	Research Administration providing resources in direct support of research programs Strongly Disagree	Research Administration providing resources in direct support of research programs Met Expectations	Research Administration providing resources in direct support of research programs Strongly Agree
Adequacy of resources for research administration at Texas State	Adequacy of resources for research administration at Texas State Strongly Disagree	Adequacy of resources for research administration at Texas State Met Expectations	Adequacy of resources for research administration at Texas State Strongly Agree
REP program administration	REP program administration Strongly Disagree	REP program administration Met Expectations	REP program administration Strongly Agree
Functional/technical expertise of staff	Functional/technical expertise of staff Strongly Disagree	Functional/technical expertise of staff Met Expectations	Functional/technical expertise of staff Strongly Agree
Accessibility and courtesy of staff	Accessibility and courtesy of staff Strongly Disagree	Accessibility and courtesy of staff Met Expectations	Accessibility and courtesy of staff Strongly Agree
Timeliness of services, problem resolution	Timeliness of services, problem resolution Strongly Disagree	Timeliness of services, problem resolution Met Expectations	Timeliness of services, problem resolution Strongly Agree
Consistent enforcement of policy across campus	Consistent enforcement of policy across campus Strongly Disagree	Consistent enforcement of policy across campus Met Expectations	Consistent enforcement of policy across campus Strongly Agree
Understanding and explanation of research administration requirements	Understanding and explanation of research administration requirements Strongly Disagree	Understanding and explanation of research administration requirements Met Expectations	Understanding and explanation of research administration requirements Strongly Agree
Adequate proposal preparation assistance (e.g., budget development, form completion, facilitating collaborations)	Adequate proposal preparation assistance (e.g., budget development, form completion, facilitating collaborations) Strongly Disagree	Adequate proposal preparation assistance (e.g., budget development, form completion, facilitating collaborations) Met Expectations	Adequate proposal preparation assistance (e.g., budget development, form completion, facilitating collaborations) Strongly Agree
Adequate contract development and negotiation assistance	Adequate contract development and negotiation assistance Strongly Disagree	Adequate contract development and negotiation assistance Met Expectations	Adequate contract development and negotiation assistance Strongly Agree
Adequate post award support	Adequate post award support Strongly Disagree	Adequate post award support Met Expectations	Adequate post award support Strongly Agree
Adequate HR support	Adequate HR support Strongly Disagree	Adequate HR support Met Expectations	Adequate HR support Strongly Agree
Adequate Accounts Payable support	Adequate Accounts Payable support Strongly Disagree	Adequate Accounts Payable support Met Expectations	Adequate Accounts Payable support Strongly Agree
Adequate Purchasing support	Adequate Purchasing support Strongly Disagree	Adequate Purchasing support Met Expectations	Adequate Purchasing support Strongly Agree
Adequate Travel support	Adequate Travel support Strongly Disagree	Adequate Travel support Met Expectations	Adequate Travel support Strongly Agree
Information about funding opportunities in your field	Information about funding opportunities in your field Strongly Disagree	Information about funding opportunities in your field Met Expectations	Information about funding opportunities in your field Strongly Agree
Quality (timeliness, accuracy, completeness) of available information received via email, phone, web or other process	Quality (timeliness, accuracy, completeness) of available information received via email, phone, web or other process Strongly Disagree	Quality (timeliness, accuracy, completeness) of available information received via email, phone, web or other process Met Expectations	Quality (timeliness, accuracy, completeness) of available information received via email, phone, web or other process Strongly Agree
Ease of locating policies, procedures, forms, and other information on the Research website	Ease of locating policies, procedures, forms, and other information on the Research website Strongly Disagree	Ease of locating policies, procedures, forms, and other information on the Research website Met Expectations	Ease of locating policies, procedures, forms, and other information on the Research website Strongly Agree
Appropriate balance of information about research processes (inputs) and research outcomes on the Research website	Appropriate balance of information about research processes (inputs) and research outcomes on the Research website Strongly Disagree	Appropriate balance of information about research processes (inputs) and research outcomes on the Research website Met Expectations	Appropriate balance of information about research processes (inputs) and research outcomes on the Research website Strongly Agree
Satisfaction with the Research website	Satisfaction with the Research website Strongly Disagree	Satisfaction with the Research website Met Expectations	Satisfaction with the Research website Strongly Agree
Satisfaction with Research Administration training	Satisfaction with Research Administration training Strongly Disagree	Satisfaction with Research Administration training Met Expectations	Satisfaction with Research Administration training Strongly Agree
NCURA and other video conferences	NCURA and other video conferences Strongly Disagree	NCURA and other video conferences Met Expectations	NCURA and other video conferences Strongly Agree
Availability and adequacy of reports and data depicting sponsored project activity	Availability and adequacy of reports and data depicting sponsored project activity Strongly Disagree	Availability and adequacy of reports and data depicting sponsored project activity Met Expectations	Availability and adequacy of reports and data depicting sponsored project activity Strongly Agree
Ability to identify the appropriate contact person for specific issues concerning grants	Ability to identify the appropriate contact person for specific issues concerning grants Strongly Disagree	Ability to identify the appropriate contact person for specific issues concerning grants Met Expectations	Ability to identify the appropriate contact person for specific issues concerning grants Strongly Agree
Support for communicating results of research to the public via SPOTLIGHT on Research and other methods	Support for communicating results of research to the public via SPOTLIGHT on Research and other methods Strongly Disagree	Support for communicating results of research to the public via SPOTLIGHT on Research and other methods Met Expectations	Support for communicating results of research to the public via SPOTLIGHT on Research and other methods Strongly Agree
Publicity about research-related events (e.g., annual economic summit, student research presentations, research building dedications)	Publicity about research-related events (e.g., annual economic summit, student research presentations, research building dedications) Strongly Disagree	Publicity about research-related events (e.g., annual economic summit, student research presentations, research building dedications) Met Expectations	Publicity about research-related events (e.g., annual economic summit, student research presentations, research building dedications) Strongly Agree
Overall satisfaction with communication relating to research and scholarly activity	Overall satisfaction with communication relating to research and scholarly activity Strongly Disagree	Overall satisfaction with communication relating to research and scholarly activity Met Expectations	Overall satisfaction with communication relating to research and scholarly activity Strongly Agree