Service Survey

1. Please enter your service invoice number. (For drawing entry contact information)

Please enter your service invoice number. (For drawing entry contact information)

*
2. Please enter your name and the state in which you are located. (For drawing entry contact information)

Please enter your name and the state in which you are located. (For drawing entry contact information) Name:
State:

3. Please enter the Dakota Security employee who referred you to this survey (if applicable)

Please enter the Dakota Security employee who referred you to this survey (if applicable)

4. I knew where to call for service.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*I knew where to call for service. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

5. I received a response within an hour of when I called for service.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*I received a response within an hour of when I called for service. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

6. I was routed to a technical support person who helped me with my service issue.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*I was routed to a technical support person who helped me with my service issue. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

7. The Technical Support person was courteous and professional.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*The Technical Support person was courteous and professional. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

8. (If an on site visit was required) I received a window of time and a date when they would arrive.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*(If an on site visit was required) I received a window of time and a date when they would arrive. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

9. The service technician adhered to the timetable or called to inform me if they were delayed.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*The service technician adhered to the timetable or called to inform me if they were delayed. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

10. The service technician was courteous and professional

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*The service technician was courteous and professional Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

11. The technician was knowledgeable and capable of solving my problem.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*The technician was knowledgeable and capable of solving my problem. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

12. My issue was fully resolved to my satisfaction.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*My issue was fully resolved to my satisfaction. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

13. My issue was resolved in a timely manner.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*My issue was resolved in a timely manner. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

14. The invoice was clear and easy to understand.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*The invoice was clear and easy to understand. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

15. I will continue to use Dakota Security Systems for my service needs.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Scale	*I will continue to use Dakota Security Systems for my service needs. Scale Strongly Agree	Scale Agree	Scale Neutral	Scale Disagree	Scale Strongly Disagree

16. Please rate your overall experience with the service provided by Dakota Security Systems.

	Excellent	Above Average	Average	Below Average	Poor
Scale	*Please rate your overall experience with the service provided by Dakota Security Systems. Scale Excellent	Scale Above Average	Scale Average	Scale Below Average	Scale Poor

17. Please provide any suggestions or ideas on how you think we can continue to improve service to our customers.

Please provide any suggestions or ideas on how you think we can continue to improve service to our customers.

18. Additional Comments

Additional Comments

Thank you for your feedback. You will be entered in the drawing for a Garmin Nuvi GPS!