SATISFACTION SURVEY
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1. Default Section

 
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1. ORGANIZATION AND ADMINISTRATION
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly DisagreeDon’t KnowNo Response
Our Organization promotes and demonstrates high quality early learning and care.
Administrative Staff (Supervisor/Executive Director/Other) is responsive to communications in a timely fashion.
Receive sufficient information sharing through newsletters, written notices and/or posted notices.
Parents receive information they need about the Programs. A detailed Parent Handbook, which outlines the Organization's policies, is provided upon enrollment and annually thereafter.
The Organization's Licences to operate are posted for viewing.
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2. EARLY LEARNING AND CHILD CARE PROGRAMS
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly DisagreeDon’t KnowNo Response
Programs are developmentally appropriate, stimulating, enjoyable and fun.
Programs have a good balance of structured/unstructured activities throughout the day; opportunities for choices are provided.
Calendar of activities, program plan, and daily schedule are readily available for viewing.
My child is being well prepared to continue his/her social development and education.
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3. CENTRE TEACHERS / HOME CHILD CARE PROVIDERS
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly DisagreeDon’t KnowNo Response
Enjoyment of children is displayed.
Quality interactions and communications between adults and children are observed.
Quality interactions and communications between adults and parents/guardians are experienced.
Quality interactions and communications between teachers are observed, if applicable.
Sufficient educators/teachers are present to ensure appropriate supervision and interactions, if applicable.
Appropriate and supportive behaviour management techniques are observed.
Support is given to children and families (made to feel welcome; help with separation).
Adults are non-judgemental of and sensitive to family issues.
Educators/teachers and providers demonstrate genuine concern for the well being of the children.
The educators/teachers/providers are viewed as professionals. The response to the right has been chosen because...
4. NUTRITION
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly DisagreeDon’t KnowNo Response
Menus are readily available for parent/guardians to read; menu changes are posted.
Sufficient servings are provided for snacks and meals.
Meal and snack times are relaxed, pleasant experiences.
The menu offers a good selection from all food groups. What is offered is nutritious and interesting.
The menu is rotated on a regular basis and adjustments are made seasonally.
When the family prepares and supplies menu items for a child with food allergies, the adults ensure the items are served appropriately.
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5. PHYSICAL SPACE
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly DisagreeDon’t KnowNo Response
Children and adults are provided with a safe and well-maintained space.
Sufficient number of program supplies, toys, games and equipment are provided.
Program supplies, toys, games and equipment are in good repair and replaced as needed.
Activity areas are inviting, stimulating, warm and friendly
The outdoor play space and equipment are well kept and encourage active play.
The indoor and outdoor play spaces are monitored to ensure safety at all times.
6. PARENT INVOLVEMENT
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly DisagreeDon’t KnowNo Response
Opportunities are available for parent involvement: invitation to Annual Parent/General Meeting; opportunity to join Parent/Community Member Board of Directors; participating in fundraising, etc.
It is important to give input and suggestions to help make this service the best it can be.
Joining the Board of Directors is a good opportunity to support Cook’s School Day Care Inc. in its endeavour to provide a high quality early learning and care service for community children and families.
Attending the Annual Parent Meeting (held in September) is a good chance to show support, find out “what’s happening” with Cook’s (finances/spending, new projects, etc.) and meet other families/staff.
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7. HOURS AND DAYS OF OPERATION
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly DisagreeDon’t KnowNo Response
The hours of operation in the centre-based programs meet my needs.
The days of operation in the centre-based programs meet my needs.
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8. THE AGES WE SERVE
Currently Cook’s Home Child Care Agency offers early learning and child care for children 3 weeks to 12 years of age. The centre-based locations (Cook’s Child Care Program, Victoria Park Child Care Centre) offer early learning and child care for children 12 months to 12 years.
Strongly AgreeAgreeNeither Agree Nor DisagreeDisagreeStrongly DisagreeDon’t KnowNo Response
The ages served meet my needs.
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9. OUR WEBSITE and OUR MISSION STATEMENT

1.OUR WEBSITE: If you have visited our website, www.cooksdaycare.ca, please tell us what you think. If you have not visited our site, please check it out and tell us what you think.

2. OUR MISSION STATEMENT: Please read our current Mission Statement below.
"Cook’s School Day Care Inc provides quality home and centre-based early learning and child care for the families in our community in a safe, engaging and inclusive environment that promotes friendship and life-long learning."
Do you feel we are accomplishing what our Mission Statement declares? Please comment.
10. PLEASE TELL US MORE
We welcome comments, questions and suggestions. Thank-you.
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