The Pediatric Center - 2011 2nd Survey

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1. Please rate the ease of getting through to the office by phone.

	Difficult				Easy
-	*Please rate the ease of getting through to the office by phone. - Difficult	-	-	-	- Easy

2. Please rate the phone wait time when calling the office.

	Wait too long				No waiting
-	*Please rate the phone wait time when calling the office. - Wait too long	-	-	-	- No waiting

3. Please rate your experience when scheduling. Were you able to schedule a convenient/timely appointment?

	Not able to schedule conveniently				Scheduled very conveniently
-	*Please rate your experience when scheduling. Were you able to schedule a convenient/timely appointment? - Not able to schedule conveniently	-	-	-	- Scheduled very conveniently

4. If you were not able to schedule conveniently, please tell us what/when would be convenient.

If you were not able to schedule conveniently, please tell us what/when would be convenient.

5. When you request a return call, please rate the amount of time it took for your physician's nurse to return your call.

	Too long				Quickly
-	*When you request a return call, please rate the amount of time it took for your physician's nurse to return your call. - Too long	-	-	-	- Quickly

6. Please rate the length of time you waited to see the provider.

	Too long				No wait
-	*Please rate the length of time you waited to see the provider. - Too long	-	-	-	- No wait

7. How satisfied are you with the billing/payment services at our office?

	Not satisfied				Very satisfied
-	*How satisfied are you with the billing/payment services at our office? - Not satisfied	-	-	-	- Very satisfied