The Pediatric Center - 2011 2nd Survey 1. Office Systems Question Title * 1. Please rate the ease of getting through to the office by phone. Difficult Easy - - Difficult - - - - Easy Question Title * 2. Please rate the phone wait time when calling the office. Wait too long No waiting - - Wait too long - - - - No waiting Question Title * 3. Please rate your experience when scheduling. Were you able to schedule a convenient/timely appointment? Not able to schedule conveniently Scheduled very conveniently - - Not able to schedule conveniently - - - - Scheduled very conveniently Question Title * 4. If you were not able to schedule conveniently, please tell us what/when would be convenient. Question Title * 5. When you request a return call, please rate the amount of time it took for your physician's nurse to return your call. Too long Quickly - - Too long - - - - Quickly Question Title * 6. Please rate the length of time you waited to see the provider. Too long No wait - - Too long - - - - No wait Question Title * 7. How satisfied are you with the billing/payment services at our office? Not satisfied Very satisfied - - Not satisfied - - - - Very satisfied Next