EDS Customer Service Survey

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1. What office/division did you have contact with?

What office/division did you have contact with?   Utilities Waste Management Mosquito Control Building Regulation Development & Compliance Stormwater Management

2. What was the nature of your contact with the Department of Environmental and Development Services?

What was the nature of your contact with the Department of Environmental and Development Services?   Applying for a permit Requesting a site visit Requesting information Lodging a code enforcement complaint Filing plans for review Requesting a service call

Other (please specify)

3. How would you rate your overall experience with the Department of Environmental and Development Services?

How would you rate your overall experience with the Department of Environmental and Development Services?   Excellent

Good

Average

Poor

4. Did our staff display professionalism?

Did our staff display professionalism?   Yes

No

5. Were we courteous and helpful?

Were we courteous and helpful?   Yes

No

6. Did we listen to your situation and quickly refer you to the right person/office to handle your request?

Did we listen to your situation and quickly refer you to the right person/office to handle your request?   Yes

No

7. Did we thoroughly answer your questions and volunteer information relating to your request?

Did we thoroughly answer your questions and volunteer information relating to your request?   Yes

No

8. Did we give you our undivided attention while assisting you?

Did we give you our undivided attention while assisting you?   Yes

No

9. Did we follow up with you when necessary?

Did we follow up with you when necessary?   Yes

No

N/A

10. If you answered no to any of the above questions, please explain here.

If you answered no to any of the above questions, please explain here.

11. Please use the space below for additional comments. Your feedback and input is greatly appreciated.

Please use the space below for additional comments. Your feedback and input is greatly appreciated.

12. Your contact information (optional)

Your contact information (optional)