Operations Customer Service Survey-Office Staff
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1
. When calling into the office during the months of January-March 2012, how frequently were your calls answered within the first 4 rings?
When calling into the office during the months of January-March 2012, how frequently were your calls answered within the first 4 rings?
Never called into the office
Every Time
3/4 of the Time
1/2 of the Time
1/4 of the Time
Never
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2
. When submitting a request to the office staff, did they respond within a reasonable amount of time?
When submitting a request to the office staff, did they respond within a reasonable amount of time?
Very Reasonable
Reasonable
Neutral
Unreasonable
Very Unreasonable
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3
. During the months of January-March 2012, when working with the office staff, how often were they courteous?
During the months of January-March 2012, when working with the office staff, how often were they courteous?
Every Time
3/4 of the Time
1/2 of the Time
1/4 of the Time
Never
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4
. Overall, the office staff performs their jobs professionally?
Overall, the office staff performs their jobs professionally?
Definitely Agree
Agree
Neutral
Disagree
Definitely Disagree
5
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