Charter Services Comment Card

Welcome

 
University Services is constantly striving to improve the charter services program. Our customers expect the highest service standards, and any feedback you provide will assist us in meeting and exceeding those standards. When selecting transportation providers, we look at a variety of factors including safety records, insurance, customer service, and price.

Your input is highly valued. Please take a moment to fill out this survey.
1. What type of vehicle did you reserve?
2. Please rate your experience with the University Services' charter services staff:
ExcellentGoodFairPoorVery Poor
Customer Service
Expediency
Choice of vehicles
Price
Convenience
Overall Service
3. How quickly did University Services staff respond to your request?
4. Did University Services provide you with multiple quotes on vehicles?
5. Please rate your experience with the transportation provider:
ExcellentGoodFairPoorVery Poor
Courteousness of driver
Cleanliness of vehicle
Equipment quality
Timeliness
Safety
Overall Service
6. What is your primary affiliation with Northwestern?
7. What do you find most valuable about the charter services provided by University Services?
8. What improvements would you like to see implemented to our charter services?
9. What was the date and time of your trip?
10. If you desire a response, please include your name
and e-mail address.
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