Charter Services Comment Card
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Welcome

University Services is constantly striving to improve the charter services program. Our customers expect the highest service standards, and any feedback you provide will assist us in meeting and exceeding those standards. When selecting transportation providers, we look at a variety of factors including safety records, insurance, customer service, and price.

Your input is highly valued. Please take a moment to fill out this survey.

1. What type of vehicle did you reserve?

What type of vehicle did you reserve? School bus

Small coach bus

Large coach bus

Limousine

Other (please specify)

2. Please rate your experience with the University Services' charter services staff:

	Excellent	Good	Fair	Poor	Very Poor
Customer Service	*Please rate your experience with the University Services' charter services staff: Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service Very Poor
Expediency	Expediency Excellent	Expediency Good	Expediency Fair	Expediency Poor	Expediency Very Poor
Choice of vehicles	Choice of vehicles Excellent	Choice of vehicles Good	Choice of vehicles Fair	Choice of vehicles Poor	Choice of vehicles Very Poor
Price	Price Excellent	Price Good	Price Fair	Price Poor	Price Very Poor
Convenience	Convenience Excellent	Convenience Good	Convenience Fair	Convenience Poor	Convenience Very Poor
Overall Service	Overall Service Excellent	Overall Service Good	Overall Service Fair	Overall Service Poor	Overall Service Very Poor

Other (please specify)

3. How quickly did University Services staff respond to your request?

How quickly did University Services staff respond to your request? Within 48 hours

Within 72 hours

Within a week

Other (please specify)

4. Did University Services provide you with multiple quotes on vehicles?

Did University Services provide you with multiple quotes on vehicles? Yes

5. Please rate your experience with the transportation provider:

	Excellent	Good	Fair	Poor	Very Poor
Courteousness of driver	*Please rate your experience with the transportation provider: Courteousness of driver Excellent	Courteousness of driver Good	Courteousness of driver Fair	Courteousness of driver Poor	Courteousness of driver Very Poor
Cleanliness of vehicle	Cleanliness of vehicle Excellent	Cleanliness of vehicle Good	Cleanliness of vehicle Fair	Cleanliness of vehicle Poor	Cleanliness of vehicle Very Poor
Equipment quality	Equipment quality Excellent	Equipment quality Good	Equipment quality Fair	Equipment quality Poor	Equipment quality Very Poor
Timeliness	Timeliness Excellent	Timeliness Good	Timeliness Fair	Timeliness Poor	Timeliness Very Poor
Safety	Safety Excellent	Safety Good	Safety Fair	Safety Poor	Safety Very Poor
Overall Service	Overall Service Excellent	Overall Service Good	Overall Service Fair	Overall Service Poor	Overall Service Very Poor

Other (please specify)

6. What is your primary affiliation with Northwestern?

What is your primary affiliation with Northwestern? Faculty

Staff

Student

Other (please specify)

7. What do you find most valuable about the charter services provided by University Services?

What do you find most valuable about the charter services provided by University Services?

8. What improvements would you like to see implemented to our charter services?

What improvements would you like to see implemented to our charter services?

9. What was the date and time of your trip?

What was the date and time of your trip?

10. If you desire a response, please include your name
and e-mail address.

If you desire a response, please include your name and e-mail address. Name:
Email:

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Charter Services Comment Card
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