Office Visit Survey 1. LHA Office Visit Survey Question Title * 1. What LHA office did you visit today? Central Office (Section 8/administration) Ballard-Griffith Towers Office 6th Street Office Centre Meadows Office Pine Valley Office Other (please specify) Question Title * 2. Did you receive friendly and courteous service at the reception desk during your visit today? Yes No Other (please specify) Question Title * 3. How long did you have to wait before you were seen for your appointment/specific service today? 10 minutes 20 minutes 30 minutes Other (please specify) Question Title * 4. If you had an appointment today, was the person seeing you prepared (example, i.e., forms ready and available for your review/signature, prompt meeting, ink pen available for your use, etc.)? Not Prepared Somewhat Prepared Well Prepared N/A Promptness in meeting with you Promptness in meeting with you Not Prepared Promptness in meeting with you Somewhat Prepared Promptness in meeting with you Well Prepared Promptness in meeting with you N/A Paperwork ready Paperwork ready Not Prepared Paperwork ready Somewhat Prepared Paperwork ready Well Prepared Paperwork ready N/A Clean space to sit and desktop available for writing Clean space to sit and desktop available for writing Not Prepared Clean space to sit and desktop available for writing Somewhat Prepared Clean space to sit and desktop available for writing Well Prepared Clean space to sit and desktop available for writing N/A Question Title * 5. The person you met with today was friendly and courteous? Yes No Other (please specify) Question Title * 6. If you came in today about a specific concern, was the issue resolved today? Yes No Other (please specify) Question Title * 7. If your issue was not resolved today, did someone offer to call you or schedule another appointment with you to revisit the issue? Yes No Question Title * 8. Based on your visit today, do you feel that our service can be improved? Yes No Other (please specify what can be done to improve service) Question Title * 9. If you had a problem during your visit today, would you like to be contacted by a supervisor? Yes No If yes, enter your name and phone number below Done