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Secret Shopper
1. Front End Service
1
. Date of Last visit?
MM
DD
YYYY
HH
MM
AM/PM
Date:
Date of Last visit? Date: Month
/
Day
/
Year
Hour
:
Minute
-
AM
PM
AM or PM
*
2
. Store Location
Store Location
Agana
Dededo
Mangilao
MicroMall
Oka
Sinajana
Yigo
3
. Did they greet you as you entered the store?
Did they greet you as you entered the store?
Yes
No
4
. Was your cart unloaded for you?
Was your cart unloaded for you?
Yes
No
5
. Did they ask you if you found everything?
Did they ask you if you found everything?
Yes
No
6
. Did they ask you about the think special?
Did they ask you about the think special?
Yes
No
7
. Was it a good item?
Was it a good item?
Yes
No
8
. Did they push our "Go Green" campaign?
Did they push our "Go Green" campaign?
Yes
No
9
. Did they say thank you?
Did they say thank you?
Yes
No
10
. Did they take your cart out for you?
Did they take your cart out for you?
Yes
No
11
. Were you serviced quickly?
Were you serviced quickly?
Yes
No
12
. Was there a "yellow jacket" working the front?
Was there a "yellow jacket" working the front?
Yes
No
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