Maintenance Question Title * Did you have advance notice that someone with the LHA would be visiting your home today? Yes No Other (please specify) Question Title * Did you request service for a specific problem you are having in your home? Yes No Other (please specify) Question Title * How long did it take LHA maintenance staff to respond to your request? less than 24 hours 24 hours 2 days 3 days More than 3 days Question Title * When LHA staff arrived to fix the problem in your home did they... Yes No Not Sure N/A knock before entering? knock before entering? Yes knock before entering? No knock before entering? Not Sure knock before entering? N/A identify themselves? identify themselves? Yes identify themselves? No identify themselves? Not Sure identify themselves? N/A have equipment and supplies readily available to repair the problem in your home? have equipment and supplies readily available to repair the problem in your home? Yes have equipment and supplies readily available to repair the problem in your home? No have equipment and supplies readily available to repair the problem in your home? Not Sure have equipment and supplies readily available to repair the problem in your home? N/A were they wearing an LHA uniform? were they wearing an LHA uniform? Yes were they wearing an LHA uniform? No were they wearing an LHA uniform? Not Sure were they wearing an LHA uniform? N/A Question Title * Was the person who came to your home today friendly and courteous? Yes No Not Applicable Question Title * Was the problem in your home fixed to your satisfaction? Yes No Other (please specify) Question Title * If you were not at home during the maintenance service call, did LHA staff leave a copy of the work order or a door tag? Yes No Question Title * If your maintenance issue was not resolved today, did LHA staff explain or leave a door tag to schedule another appointment with you to revisit the issue? Yes No Question Title * Based on your visit today, do you feel that our service can be improved? Yes No Question Title * If you had a problem during your visit today, would you like to be contacted by a supervisor? Yes (If yes, enter your name, address and phone number below) No Name/Address/Phone # Done