Customer Support Preferences
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1. Default Section
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1
. When was the last time you interacted with a company about a problem with one of their products?
When was the last time you interacted with a company about a problem with one of their products?
In the last month
In the last three months
In the last six months
More than six months ago
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2
. What method(s) did you use to get support for your issue?
What method(s) did you use to get support for your issue?
In person
On the phone
In e-mail
Chat
Twitter
Facebook
Support/Community Forum
Through a support platform
Other (please specify)
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3
. Were you satisfied with the methods (e.g. phone, email) used?
Were you satisfied with the methods (e.g. phone, email) used?
Yes
No
Other (please specify)
4
. (Optional) Are you a male or female?
(Optional) Are you a male or female?
Male
Female
5
. (Optional) How old are you?
(Optional) How old are you?
Under 18
Between 18 - 25
Between 25 - 39
Between 40 and 60
Older than 60
6
. (Optional) Where do you live?
(Optional) Where do you live?
Africa
Asia
Australia
Europe
North America
South America
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