Park View Patient Survey

1. Please tell us about your experience of the following:

	Excellent	Quite helpful	I know about it, but haven't used it yet	I know about it, but don't want to use it	Unaware of it
Our practice website www.parkviewhealth.co.uk	*Please tell us about your experience of the following: Our practice website www.parkviewhealth.co.uk Excellent	Our practice website www.parkviewhealth.co.uk Quite helpful	Our practice website www.parkviewhealth.co.uk I know about it, but haven't used it yet	Our practice website www.parkviewhealth.co.uk I know about it, but don't want to use it	Our practice website www.parkviewhealth.co.uk Unaware of it
Text messages reminders on your mobile phone	Text messages reminders on your mobile phone Excellent	Text messages reminders on your mobile phone Quite helpful	Text messages reminders on your mobile phone I know about it, but haven't used it yet	Text messages reminders on your mobile phone I know about it, but don't want to use it	Text messages reminders on your mobile phone Unaware of it
Online appointment booking	Online appointment booking Excellent	Online appointment booking Quite helpful	Online appointment booking I know about it, but haven't used it yet	Online appointment booking I know about it, but don't want to use it	Online appointment booking Unaware of it
Email repeat prescription requests	Email repeat prescription requests Excellent	Email repeat prescription requests Quite helpful	Email repeat prescription requests I know about it, but haven't used it yet	Email repeat prescription requests I know about it, but don't want to use it	Email repeat prescription requests Unaware of it

2. Flu vaccination rates at Park View are consistently the best in West Sussex, but it takes a lot of organising, especially to ensure that everyone gets their jab. If you are eligible for a flu vaccination, when is the most convenient time for you to come into the practice?

Flu vaccination rates at Park View are consistently the best in West Sussex, but it takes a lot of organising, especially to ensure that everyone gets their jab. If you are eligible for a flu vaccination, when is the most convenient time for you to come into the practice? Not eligible

Saturday morning clinic as usual

Thursday evening clinic

Wednesday morning clinic

Other (please specify)

3. Were you aware that Park View Health Partnership has an active Patient Group?

Were you aware that Park View Health Partnership has an active Patient Group? Yes

If you would like more information on getting involved, please contact the Practice Manager on info@parkviewhealth.co.uk or leave a message at reception

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4. What should we be asking our patients about to help us to shape the future of our medical services
for the years ahead?

What should we be asking our patients about to help us to shape the future of our medical services for the years ahead?

5. Complaints, compliments and suggestions are always welcome as this helps us improve our service to our patients. Are you aware of the most effective method of letting us know?

Complaints, compliments and suggestions are always welcome as this helps us improve our service to our patients. Are you aware of the most effective method of letting us know? Yes

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6. Many of you wanted more information about services available. How would you like to access this?

Many of you wanted more information about services available. How would you like to access this? Online

Leaflet in practice

Poster on practice notice board

Text message notification

What services would you like information about?

7. How likely are you to recommend your doctor to family or friends?

How likely are you to recommend your doctor to family or friends? Extremely likely

Very likely

Moderately likely

Slightly likely

Not at all likely

8. We need to make sure that we are obtaining feedback from a wide variety of patients and would ask you to complete the following question to help with this. Are you

We need to make sure that we are obtaining feedback from a wide variety of patients and would ask you to complete the following question to help with this. Are you Male aged under 16

Male aged 16-24

Male aged 25-44

Male aged 45-54

Male aged 55-64

Male aged 65-74

Male aged over 74

Female aged under 16

Female aged 16-24

Female aged 25-44

Female aged 45-54

Female aged 55-64

Female aged 65-74

Female aged over 74

9. How did you complete this survey?

How did you complete this survey? online away from the practice in response to an email

online away from the practice using a link from the website

online using the computer in the practice

on paper

10. Thank you for taking the time to complete your feedback. Please use the space below to add any comments you may have.

Thank you for taking the time to complete your feedback. Please use the space below to add any comments you may have.

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