Recent Retirees DRB Web site experience survey
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1
. Do you or have you used the DRB Web site on a regular basis?
Do you or have you used the DRB Web site on a regular basis?
Yes
No
2
. How easy is it to find the information you are looking for on the DRB Web site?
How easy is it to find the information you are looking for on the DRB Web site?
Extremely easy
Moderately easy
No opinion
Slightly difficult
Extremely difficult
3
. What are some of the topics you have accessed on the DRB Web site?
What are some of the topics you have accessed on the DRB Web site?
Forms
Health Plan Information
Health Plan brochure downloads
PERS/TRS Information
PERS/TRS brochure downloads
Registering for Seminars
Personal account information at myRnB
Personal account information at Great-West Retirement Services
Video Tutorials
Other (please specify)
4
. How good a job did the DRB Web site do in providing the below information when you were retiring?
Extremely good
Very good
Moderately good
Slightly good
Not at all good
Forms
*
How good a job did the DRB Web site do in providing the below information when you were retiring? Forms Extremely good
Forms Very good
Forms Moderately good
Forms Slightly good
Forms Not at all good
Form instructions
Form instructions Extremely good
Form instructions Very good
Form instructions Moderately good
Form instructions Slightly good
Form instructions Not at all good
Health Plan Information
Health Plan Information Extremely good
Health Plan Information Very good
Health Plan Information Moderately good
Health Plan Information Slightly good
Health Plan Information Not at all good
PERS/TRS Information
PERS/TRS Information Extremely good
PERS/TRS Information Very good
PERS/TRS Information Moderately good
PERS/TRS Information Slightly good
PERS/TRS Information Not at all good
Personal account information
Personal account information Extremely good
Personal account information Very good
Personal account information Moderately good
Personal account information Slightly good
Personal account information Not at all good
5
. What are some of the items or topics you have had difficulty finding on the DRB Web site?
What are some of the items or topics you have had difficulty finding on the DRB Web site?
6
. How easy is it to download files from the DRB Web site?
How easy is it to download files from the DRB Web site?
Very easy
Somewhat easy
No opinion
Somewhat difficult
Very difficult
7
. How satisfied were you with the division form and/or application submittal process?
How satisfied were you with the division form and/or application submittal process?
Extremely satisfied
Slightly satisfied
No opinion
Slightly dissatisfied
Extremely dissatisfied
8
. What are some features or topics you would like to see added to the DRB Web site?
What are some features or topics you would like to see added to the DRB Web site?
9
. Overall, are you satisfied with the DRB Web site, indifferent, or dissatisfied with it?
Overall, are you satisfied with the DRB Web site, indifferent, or dissatisfied with it?
Extremely satisfied
Slightly satisfied
No opinion
Slightly dissatisfied
Extremely dissatisfied
10
. How likely are you to recommend the DRB Web site to others?
How likely are you to recommend the DRB Web site to others?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
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