Cancer Patient Navigation Services Customer Satisfaction Survey

It is the goal of Gwinnett Medical Center to deliver the highest quality service along with patient-centered care. In order to ensure that you are receiving the level of service that you desire, we ask you to help by completing this survey regarding your experience.

Question Title

* Please answer each question, so that we can better meet your needs. Thank you for your time and feedback.

	Very Poor	Poor	Fair	Good	Very Good
Overall satisfaction with Cancer Patient Navigator Services.	Overall satisfaction with Cancer Patient Navigator Services. Very Poor	Overall satisfaction with Cancer Patient Navigator Services. Poor	Overall satisfaction with Cancer Patient Navigator Services. Fair	Overall satisfaction with Cancer Patient Navigator Services. Good	Overall satisfaction with Cancer Patient Navigator Services. Very Good
Response to your questions or concerns.	Response to your questions or concerns. Very Poor	Response to your questions or concerns. Poor	Response to your questions or concerns. Fair	Response to your questions or concerns. Good	Response to your questions or concerns. Very Good
Helpfulness of the Navigator.	Helpfulness of the Navigator. Very Poor	Helpfulness of the Navigator. Poor	Helpfulness of the Navigator. Fair	Helpfulness of the Navigator. Good	Helpfulness of the Navigator. Very Good
Timeliness of response.	Timeliness of response. Very Poor	Timeliness of response. Poor	Timeliness of response. Fair	Timeliness of response. Good	Timeliness of response. Very Good
Likelihood of recommending Gwinnett Hospital System's Cancer Patient Navigators to others.	Likelihood of recommending Gwinnett Hospital System's Cancer Patient Navigators to others. Very Poor	Likelihood of recommending Gwinnett Hospital System's Cancer Patient Navigators to others. Poor	Likelihood of recommending Gwinnett Hospital System's Cancer Patient Navigators to others. Fair	Likelihood of recommending Gwinnett Hospital System's Cancer Patient Navigators to others. Good	Likelihood of recommending Gwinnett Hospital System's Cancer Patient Navigators to others. Very Good

Please provide any additional feedback.