Customer Satisfaction Survey

 
1. How convenient is the Cloquet Public Library to use?
YesNo
The library's location is convenient
The library is a clean and comfortable place to visit
I can find space to study and use available resources when needed
The library open hours are convenient
Overall, I find the library's facilities are meeting my needs
Overall, I find the library's hours are fulfilling my needs
2. The library's website (www.cloquet.lib.mn.us) is an interactive gateway to the Arrowhead Library System and other resources.
YesNo
I have visited the library's homepage
The layout and design of the homepage make it easy to use
I can find the information I need on this site easily
I find electronic resources such as downloadable books easy to locate and use
Overall, I find the library's website is fulfilling my needs
3. Please tell us about your library experience with library materials.
MostlySometimesNeverN/A
The library has the materials that I want
I am able to obtain the materials when I want them
The library is responsive to my requests for materials not locally held by either requesting them from another library or purchasing them
Overall, I find the library's collection is meeting my needs
4. Why do you visit the library? Please select the most important reason(s) that applies to you.
5. Please tell us about your library experiences
MostlySometimesNeverN/A
I find the library's staff pleasant
I find the library's staff knowledgeable
I find the library's staff helpful
I am able to get assistance when I need it from staff
The library's staff has the resources to be able to answer my questions
Overall, staff members are responsive to my needs
6. How often do you use the Cloquet Public Library?
7. What is your gender?
8. Where do you live?
9. What is your age group?
10. What suggestions do you have for improving this library?
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