Customer Satisfaction Survey

1. How convenient is the Cloquet Public Library to use?

	Yes	No
The library's location is convenient	*How convenient is the Cloquet Public Library to use? The library's location is convenient Yes	The library's location is convenient No
The library is a clean and comfortable place to visit	The library is a clean and comfortable place to visit Yes	The library is a clean and comfortable place to visit No
I can find space to study and use available resources when needed	I can find space to study and use available resources when needed Yes	I can find space to study and use available resources when needed No
The library open hours are convenient	The library open hours are convenient Yes	The library open hours are convenient No
Overall, I find the library's facilities are meeting my needs	Overall, I find the library's facilities are meeting my needs Yes	Overall, I find the library's facilities are meeting my needs No
Overall, I find the library's hours are fulfilling my needs	Overall, I find the library's hours are fulfilling my needs Yes	Overall, I find the library's hours are fulfilling my needs No

2. The library's website (www.cloquet.lib.mn.us) is an interactive gateway to the Arrowhead Library System and other resources.

	Yes	No
I have visited the library's homepage	*The library's website (www.cloquet.lib.mn.us) is an interactive gateway to the Arrowhead Library System and other resources. I have visited the library's homepage Yes	I have visited the library's homepage No
The layout and design of the homepage make it easy to use	The layout and design of the homepage make it easy to use Yes	The layout and design of the homepage make it easy to use No
I can find the information I need on this site easily	I can find the information I need on this site easily Yes	I can find the information I need on this site easily No
I find electronic resources such as downloadable books easy to locate and use	I find electronic resources such as downloadable books easy to locate and use Yes	I find electronic resources such as downloadable books easy to locate and use No
Overall, I find the library's website is fulfilling my needs	Overall, I find the library's website is fulfilling my needs Yes	Overall, I find the library's website is fulfilling my needs No

3. Please tell us about your library experience with library materials.

	Mostly	Sometimes	Never	N/A
The library has the materials that I want	*Please tell us about your library experience with library materials. The library has the materials that I want Mostly	The library has the materials that I want Sometimes	The library has the materials that I want Never	The library has the materials that I want N/A
I am able to obtain the materials when I want them	I am able to obtain the materials when I want them Mostly	I am able to obtain the materials when I want them Sometimes	I am able to obtain the materials when I want them Never	I am able to obtain the materials when I want them N/A
The library is responsive to my requests for materials not locally held by either requesting them from another library or purchasing them	The library is responsive to my requests for materials not locally held by either requesting them from another library or purchasing them Mostly	The library is responsive to my requests for materials not locally held by either requesting them from another library or purchasing them Sometimes	The library is responsive to my requests for materials not locally held by either requesting them from another library or purchasing them Never	The library is responsive to my requests for materials not locally held by either requesting them from another library or purchasing them N/A
Overall, I find the library's collection is meeting my needs	Overall, I find the library's collection is meeting my needs Mostly	Overall, I find the library's collection is meeting my needs Sometimes	Overall, I find the library's collection is meeting my needs Never	Overall, I find the library's collection is meeting my needs N/A

4. Why do you visit the library? Please select the most important reason(s) that applies to you.

Why do you visit the library? Please select the most important reason(s) that applies to you. Check out books, magazines

Check out audio books

Check out music cds

Check out dvds

Use library computers

Use library's wi-fi

Use library to study

Use electronic databases

Use downloadable books

Get tax forms

Attend library programs for children

Attend library programs for teens

Attend library programs for adults

Other _____________________

5. Please tell us about your library experiences

	Mostly	Sometimes	Never	N/A
I find the library's staff pleasant	*Please tell us about your library experiences I find the library's staff pleasant Mostly	I find the library's staff pleasant Sometimes	I find the library's staff pleasant Never	I find the library's staff pleasant N/A
I find the library's staff knowledgeable	I find the library's staff knowledgeable Mostly	I find the library's staff knowledgeable Sometimes	I find the library's staff knowledgeable Never	I find the library's staff knowledgeable N/A
I find the library's staff helpful	I find the library's staff helpful Mostly	I find the library's staff helpful Sometimes	I find the library's staff helpful Never	I find the library's staff helpful N/A
I am able to get assistance when I need it from staff	I am able to get assistance when I need it from staff Mostly	I am able to get assistance when I need it from staff Sometimes	I am able to get assistance when I need it from staff Never	I am able to get assistance when I need it from staff N/A
The library's staff has the resources to be able to answer my questions	The library's staff has the resources to be able to answer my questions Mostly	The library's staff has the resources to be able to answer my questions Sometimes	The library's staff has the resources to be able to answer my questions Never	The library's staff has the resources to be able to answer my questions N/A
Overall, staff members are responsive to my needs	Overall, staff members are responsive to my needs Mostly	Overall, staff members are responsive to my needs Sometimes	Overall, staff members are responsive to my needs Never	Overall, staff members are responsive to my needs N/A

6. How often do you use the Cloquet Public Library?

How often do you use the Cloquet Public Library? Daily

Weekly

Monthly

A couple of times a year

Annually

Rarely

Other (Please be specific) _________________________

7. What is your gender?

What is your gender? Female

Male

8. Where do you live?

Where do you live? Cloquet Esko	Carlton Wrenshall	Saginaw Moose Lake
Other (please specify)

9. What is your age group?

What is your age group? 0-10

11-20

21-30

31-40

41-50

51-60

61-70

71-80

81-90

90+

10. What suggestions do you have for improving this library?

What suggestions do you have for improving this library?

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