Website Feedback Template
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1
. How often do you visit our website?
How often do you visit our website?
Daily
Weekly
Monthly
Rarely
First time visitor
2
. How easy is it to navigate our website?
How easy is it to navigate our website?
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
3
. How easy is it to find the information you are looking for on our website?
How easy is it to find the information you are looking for on our website?
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
4
. How clear is the information available on our website?
How clear is the information available on our website?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
5
. How professional is the look and feel of our website?
How professional is the look and feel of our website?
Extremely professional
Very professional
Moderately professional
Slightly professional
Not at all professional
6
. What are your main reasons for visiting our website? (select all that apply)
What are your main reasons for visiting our website? (select all that apply)
General information about services or programs
Board Agendas & Meetings
News & Press Releases
Documents & Forms
Contact a City Department
Research
Employment
Permitting
Other (please specify)
7
. Are there additional features or online services you would like us to include on our website?
Are there additional features or online services you would like us to include on our website?
No
Yes
If "yes", please describe
8
. Overall, are you satisfied with our website, neither satisfied nor dissatisfied it, or dissatisfied with it?
Overall, are you satisfied with our website, neither satisfied nor dissatisfied it, or dissatisfied with it?
Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
9
. Please provide any other comments or suggestions you think would help improve our website. Thank you.
Please provide any other comments or suggestions you think would help improve our website. Thank you.
10
. Do you visit our website as a...
Do you visit our website as a...
Resident
Business
Potential Business
Visitor
Potential Visitor
Other (please specify)
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