Building Division Customer Satisfaction Survey

The Building/Fire Prevention Division of Davie Fire Rescue is committed to improving the quality of services that we deliver to the residents, citizens, and visitors to the Town of Davie. If you have had a recent experience with any member of our department and would like to to provide us with feedback on that experience, please feel free to do so using the form below. We appreciate your feedback on our performance.

Please remember that your answers should be based on your perception of the services you received.

1. Please enter your information below:

Please enter your information below: Name:
Company:
Address 1:
Address 2:
City/Town:
State/Province:
ZIP/Postal Code:
Email Address:
Phone Number:

2. Gender

Gender Male

Female

3. Ethnicity

Ethnicity White

Black

Hispanic

Native American

Other (please specify)

4. What was the reason for you contacting our division?

What was the reason for you contacting our division? Building Division Services

Fire Life Safety Services

Special Details

Public Education

5. My overall experience with the Building/Fire Prevention Division was a positive one.

My overall experience with the Building/Fire Prevention Division was a positive one. Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Overall, how satisfied were you with the service you received from us:

6. How would you rate your overall interaction with the Building/Fire Prevention Division when:

	Excellent	Above Average	Average	Below Average	Not Applicable
Submitting permit applications?	*How would you rate your overall interaction with the Building/Fire Prevention Division when: Submitting permit applications? Excellent	Submitting permit applications? Above Average	Submitting permit applications? Average	Submitting permit applications? Below Average	Submitting permit applications? Not Applicable
Plans review?	Plans review? Excellent	Plans review? Above Average	Plans review? Average	Plans review? Below Average	Plans review? Not Applicable
Scheduling inspections?	Scheduling inspections? Excellent	Scheduling inspections? Above Average	Scheduling inspections? Average	Scheduling inspections? Below Average	Scheduling inspections? Not Applicable
Receiving inspection results?	Receiving inspection results? Excellent	Receiving inspection results? Above Average	Receiving inspection results? Average	Receiving inspection results? Below Average	Receiving inspection results? Not Applicable
Obtaining information on our website www.davie-fl.gov?	Obtaining information on our website www.davie-fl.gov? Excellent	Obtaining information on our website www.davie-fl.gov? Above Average	Obtaining information on our website www.davie-fl.gov? Average	Obtaining information on our website www.davie-fl.gov? Below Average	Obtaining information on our website www.davie-fl.gov? Not Applicable

7. Did our personnel take care of you in a professional manner?

Did our personnel take care of you in a professional manner? Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

8. How would you rate your communication with the Building/Fire Prevention Division:

	Excellent	Above Average	Average	Below Average	Not Applicable
In Person	*How would you rate your communication with the Building/Fire Prevention Division: In Person Excellent	In Person Above Average	In Person Average	In Person Below Average	In Person Not Applicable
By Telephone	By Telephone Excellent	By Telephone Above Average	By Telephone Average	By Telephone Below Average	By Telephone Not Applicable
Via the Web	Via the Web Excellent	Via the Web Above Average	Via the Web Average	Via the Web Below Average	Via the Web Not Applicable

9. Please tell us how we performed in the following categories:

	Excellent	Above Average	Average	Below Average
Knowledgeable staff	*Please tell us how we performed in the following categories: Knowledgeable staff Excellent	Knowledgeable staff Above Average	Knowledgeable staff Average	Knowledgeable staff Below Average
Ability to reach us via phone	Ability to reach us via phone Excellent	Ability to reach us via phone Above Average	Ability to reach us via phone Average	Ability to reach us via phone Below Average
Clear and informative handouts/checklists	Clear and informative handouts/checklists Excellent	Clear and informative handouts/checklists Above Average	Clear and informative handouts/checklists Average	Clear and informative handouts/checklists Below Average
Courteous staff	Courteous staff Excellent	Courteous staff Above Average	Courteous staff Average	Courteous staff Below Average
Clear permitting process	Clear permitting process Excellent	Clear permitting process Above Average	Clear permitting process Average	Clear permitting process Below Average
Useful information on our website	Useful information on our website Excellent	Useful information on our website Above Average	Useful information on our website Average	Useful information on our website Below Average

10. What if anything, would you suggest might have improved your overall experience with the Building/Fire Prevention Division?

What if anything, would you suggest might have improved your overall experience with the Building/Fire Prevention Division?

Building Division Customer Satisfaction

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