Gear-Zone Feedback Survey
Exit this survey
1
. Have you used Gear-Zone before?
Have you used Gear-Zone before?
Yes I shop regularly at Gear-zone
Yes I occasionally shop at Gear-zone
I look at Gear-zone regularly but rarely buy anything
No, This is the first time I have shopped at Gear-zone
Other (please specify)
2
. How did you find Gear-zone?
How did you find Gear-zone?
I came direct to the site
Google.co.uk
Google Shopping
Google Ad
Yahoo
Bing
Recommended by a friend
Email newsletter
If not listed above please write below
3
. What do you like about the website?
What do you like about the website?
The prices
The range
The look and usability of the site
The brands
The delivery charges are competitive
The speed of delivery
4
. What if anything did you dislike about our site?
What if anything did you dislike about our site?
The prices are expensive
The navigation is difficult to use
The search facility does not return the responses I want
The stock I want is not available
The postage rate is too high
The website is slow
Other (please specify)
5
. How easy is it to navigate our website?
How easy is it to navigate our website?
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
6
. Did you use the search box on our site? If so did it return the results you were expecting?
Did you use the search box on our site? If so did it return the results you were expecting?
I did not use the search box
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
7
. Did you find what you were looking for on our website?
Did you find what you were looking for on our website?
Yes I found the item and I bought it
Yes I found the item but my size and colour is out of stock
Yes I found the item but it was cheaper elsewhere
No I didn't find what I was looking for as you don't stock the brand
No I didn't find what I was looking for as the item was not in your range
If not do you have any comments which could help us?
8
. How easy was the checkout process on our website?
How easy was the checkout process on our website?
Extremely easy
Very easy
Moderately easy
Slightly easy
Not at all easy
I did not make a purchase
Comments
9
. Overall, how satisfied with your experience on our website?
Overall, how satisfied with your experience on our website?
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
10
. How likely are you to recommend our website to others?
How likely are you to recommend our website to others?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
Any other coments
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