Lock Laces Customer Survey
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1. Default Section
1
. For how many years have you used Lock Laces?
1-2 years
3-4 years
5-6 years
7-8 years
9-10 years
For how many years have you used Lock Laces?
2
. In which sporting events do you currently participate?
In which sporting events do you currently participate?
3
. How would you rate the comfort level of Lock Laces during your event? (Scale of 1 to 5, 5 being the BEST)
1
2
3
4
5
How would you rate the comfort level of Lock Laces during your event? (Scale of 1 to 5, 5 being the BEST)
4
. How have Lock Laces affected your performance and convenience level?
How have Lock Laces affected your performance and convenience level?
5
. Compared to traditional laces, how would you rate the convenience and fit of Lock Laces? (Scale of 1 to 5, 5 being the BEST)
1
2
3
4
5
Compared to traditional laces, how would you rate the convenience and fit of Lock Laces? (Scale of 1 to 5, 5 being the BEST)
6
. Please rank these benefits by their importance to you. (1 to 5, 1 being MOST important)
1
2
3
4
5
Comfort and fit
Please rank these benefits by their importance to you. (1 to 5, 1 being MOST important) Comfort and fit 1
Comfort and fit 2
Comfort and fit 3
Comfort and fit 4
Comfort and fit 5
Performance
Performance 1
Performance 2
Performance 3
Performance 4
Performance 5
Durability
Durability 1
Durability 2
Durability 3
Durability 4
Durability 5
Convenience
Convenience 1
Convenience 2
Convenience 3
Convenience 4
Convenience 5
Efficiency
Efficiency 1
Efficiency 2
Efficiency 3
Efficiency 4
Efficiency 5
7
. How would you compare our products to similar products offered by other companies?
Never used other products
Worse
The same
Better
How would you compare our products to similar products offered by other companies?
8
. How would you rate your overall satisfaction with the performance of our product? (Scale of 1 to 5, 5 being the BEST)
1
2
3
4
5
How would you rate your overall satisfaction with the performance of our product? (Scale of 1 to 5, 5 being the BEST)
9
. What additional products would you like to see added to Street Smarts LLC's product line?
What additional products would you like to see added to Street Smarts LLC's product line?
10
. How would you rate our customer service? (Scale of 1 to 5, 5 being the BEST)
1
2
3
4
5
How would you rate our customer service? (Scale of 1 to 5, 5 being the BEST)
How would you suggest that we improve our customer service?
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