C&R Customer Survey
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1. Default Section
1
. Your details (optional):
Your details (optional):
2
. How fast was the call answered
How fast was the call answered
Very Fast
Fast
Acceptable
Slow
Very Slow
3
. How did you feel the operator handled your enquiry?
How did you feel the operator handled your enquiry?
excellent
good
fair
badly
very badly
4
. Was the price given:
Was the price given:
Cost effective
reasonable
Fair
Expensive
Very expensive
N/A
5
. Was you quoted by another courier and if so was our quote:
Was you quoted by another courier and if so was our quote:
Cost effective
More expensive
6
. If more expensive did the operator give you any other options:
If more expensive did the operator give you any other options:
YES
NO
N/A
7
. How did you find the telephone manor of the sales operator that took your enquiry
How did you find the telephone manor of the sales operator that took your enquiry
Very professional
Professional
Fair
Not good enough
Very poor and the main reason you would use again
8
. Did the courier collect the consignment:
Did the courier collect the consignment:
Very quickly
Fast
Within the time given
Late
Very late
9
. On a scale from 1 to 10 (10 being the highest) please give in your opinion your overall experience using C&R Transport Ltd
On a scale from 1 to 10 (10 being the highest) please give in your opinion your overall experience using C&R Transport Ltd
1
2
3
4
5
6
7
8
9
10
10
. Any comments that you feel could improve the overall service
Any comments that you feel could improve the overall service
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