City of Miles City Public Utilities Questionnaire
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1. Default Section

The City of Miles City Public Utilities Department safely converts water from the Yellowstone River into the public drinking water supply through treatment, delivering it to ratepayers within the city limits and to CCWSD #2 ratepayers on the city outskirts through a water distribution network.

In addition, Public Utilities collects wastewater from those same ratepayers through lift stations and another pipeline network and treats it to EPA and DEQ standards before releasing effluent back into the river.

The department operates as an "enterprise" fund that is supported solely from subscription revenue generated by ratepayers using the services rather than taxpayers.

The purpose of this survey is inform you of the fundamental responsibilities of the department and to learn of ways that the department might better serve you, the ratepayers of Miles City.

We highly value your participation. Thank you.

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1. Please tell us who you are so that we may validate your opinions.

Please tell us who you are so that we may validate your opinions. Name:
Company:
Address:
Address 2:
City/Town:
State:

2. Do you currently receive your water and wastewater services directly from the City of Miles City or the Custer County Water & Sewer District #2?

Do you currently receive your water and wastewater services directly from the City of Miles City or the Custer County Water & Sewer District #2? Yes, my services are delivered directly by the City.

Yes, my services are delivered by Custer Co. Water & Sewer #2.

No, neither entity delivers services to my home or business.

3. How satisfied and/or confident are you in the safety and availability of public drinking water within the City of Miles City?

	High	Somewhat +	Unsure	Somewhat -	Low
Satisfaction	*How satisfied and/or confident are you in the safety and availability of public drinking water within the City of Miles City? Satisfaction High	Satisfaction Somewhat +	Satisfaction Unsure	Satisfaction Somewhat -	Satisfaction Low
Confidence	Confidence High	Confidence Somewhat +	Confidence Unsure	Confidence Somewhat -	Confidence Low

4. Do you typically use the 20% rate discount extended by Miles City during the summer months to increase your water use during the summer?

Do you typically use the 20% rate discount extended by Miles City during the summer months to increase your water use during the summer? Yes	No
Other (please specify)

5. Do you have plans to conserve water through reduced water consumption this summer through drip irrigation, xeriscaping, fewer car washes, etc.?

Do you have plans to conserve water through reduced water consumption this summer through drip irrigation, xeriscaping, fewer car washes, etc.? Yes

If "Yes", how do you plan to conserve?

6. Following the rate increase last year, where do you think Miles City water rates rank among other cities and towns within Montana?

Following the rate increase last year, where do you think Miles City water rates rank among other cities and towns within Montana? Among the highest

Somewhat higher than average

Right in the middle

Somewhat lower than average

Among the lowest

7. In general, how supportive are you of improving Miles City’s water distribution and wastewater collection and treatment systems?

	Very+	Somewhat+	Neutral	Somewhat-	Very-
Water Distribution pipelines	*In general, how supportive are you of improving Miles City’s water distribution and wastewater collection and treatment systems? Water Distribution pipelines Very+	Water Distribution pipelines Somewhat+	Water Distribution pipelines Neutral	Water Distribution pipelines Somewhat-	Water Distribution pipelines Very-
Wastewater Collection pipelines	Wastewater Collection pipelines Very+	Wastewater Collection pipelines Somewhat+	Wastewater Collection pipelines Neutral	Wastewater Collection pipelines Somewhat-	Wastewater Collection pipelines Very-
Water/WW Treatment plants	Water/WW Treatment plants Very+	Water/WW Treatment plants Somewhat+	Water/WW Treatment plants Neutral	Water/WW Treatment plants Somewhat-	Water/WW Treatment plants Very-

Care to comment?

8. If you were to suffer a sewer back-up into your basement and were to process a damage claim with the City of Miles City, do you believe that you’d be treated fairly?

If you were to suffer a sewer back-up into your basement and were to process a damage claim with the City of Miles City, do you believe that you’d be treated fairly? Yes	No
Other (please specify)

9. Is the $1 surcharge on your water bill providing for curb stop replacement in the event of failure a good value for Miles City ratepayers?

Is the $1 surcharge on your water bill providing for curb stop replacement in the event of failure a good value for Miles City ratepayers? Absolutely, those curb stops can cost $3500 to replace!

Maybe, I doubt that mine will fail.

Not really, if mine fails I'll just replace it at my expense.

Of course not! It's just a way for the City to tax us more!