PCA Satisfaction Survey

The Spinal Injuries Association would like your feedback. This information will be used to develop future programs and initiatives to support you in the workplace. The survey will take approximately 10 minutes to complete. All information will be kept confidential. If you provide your name you will go into into the draw to win a $250 Coles/Myer voucher if you get your survey back prior to 15 April 2010.

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1. Firstly, how long have you been employed with the Association?

Firstly, how long have you been employed with the Association? Less than 1 year

1-2 years

2-5 years

More than 5 years

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2. Overall, rate the Association out of 10, with 10 being the highest and you would recommend to people, and 1 being extremely poor, and an organisation you would never recommend as a place to work.

	1. Extremely poor - would never recommend to anyone	2.	3.	4.	5.	6.	7.	8.	9.	10. Exceptional - would recommend to anyone and everyone
Overall how would you rate the Association?	*Overall, rate the Association out of 10, with 10 being the highest and you would recommend to people, and 1 being extremely poor, and an organisation you would never recommend as a place to work. Overall how would you rate the Association? 1. Extremely poor - would never recommend to anyone	Overall how would you rate the Association? 2.	Overall how would you rate the Association? 3.	Overall how would you rate the Association? 4.	Overall how would you rate the Association? 5.	Overall how would you rate the Association? 6.	Overall how would you rate the Association? 7.	Overall how would you rate the Association? 8.	Overall how would you rate the Association? 9.	Overall how would you rate the Association? 10. Exceptional - would recommend to anyone and everyone

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3. If you rated the Association below a 7 or 8, what would it take (what further actions or focus could be taken) to increase this rating to a 9 or 10?

If you rated the Association below a 7 or 8, what would it take (what further actions or focus could be taken) to increase this rating to a 9 or 10?

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4. If you rated the Association below a 6, what would it take to increase this rating? What are the key issues that make it below a 6 for you?

If you rated the Association below a 6, what would it take to increase this rating? What are the key issues that make it below a 6 for you?

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5. Thinking about the way the Association supports and communicates with you, please rate the following:

	Strongly Agree	Agree	Somewhat Disagree	Strongly Disagree
I feel supported by the Association.	*Thinking about the way the Association supports and communicates with you, please rate the following: I feel supported by the Association. Strongly Agree	I feel supported by the Association. Agree	I feel supported by the Association. Somewhat Disagree	I feel supported by the Association. Strongly Disagree
I feel supported by my Client Service Officer.	I feel supported by my Client Service Officer. Strongly Agree	I feel supported by my Client Service Officer. Agree	I feel supported by my Client Service Officer. Somewhat Disagree	I feel supported by my Client Service Officer. Strongly Disagree
I feel supported by my client.	I feel supported by my client. Strongly Agree	I feel supported by my client. Agree	I feel supported by my client. Somewhat Disagree	I feel supported by my client. Strongly Disagree
I am kept updated and informed by the Association.	I am kept updated and informed by the Association. Strongly Agree	I am kept updated and informed by the Association. Agree	I am kept updated and informed by the Association. Somewhat Disagree	I am kept updated and informed by the Association. Strongly Disagree
I am kept updated and informed by my Client Service Officer.	I am kept updated and informed by my Client Service Officer. Strongly Agree	I am kept updated and informed by my Client Service Officer. Agree	I am kept updated and informed by my Client Service Officer. Somewhat Disagree	I am kept updated and informed by my Client Service Officer. Strongly Disagree

What recommendations do you have for better communication and support between you, your client and your Client Service Officer?

6. TRAINING AND DEVELOPMENT

Overall, rate the Association's commitment to training and development out of 10.

	1. Extremely Poor - would never recommend to anyone	2.	3.	4.	5.	6.	7.	8.	9.	10. Exceptional - would recommend to anyone and everyone
Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)?	*TRAINING AND DEVELOPMENT Overall, rate the Association's commitment to training and development out of 10. Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)? 1. Extremely Poor - would never recommend to anyone	Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)? 2.	Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)? 3.	Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)? 4.	Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)? 5.	Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)? 6.	Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)? 7.	Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)? 8.	Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)? 9.	Overall, how would you rate the Association in regards to providing learning and development for Personal Care Assistants (with 10 being the highest rating)? 10. Exceptional - would recommend to anyone and everyone

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7. Thinking about the way the Association supports training and development, can you please rate the following:

	Strongly Agree	Agree	Somewhat Disagree	Strongly Disagree
The content of the induction program helped me to be prepared for supporting the client.	*Thinking about the way the Association supports training and development, can you please rate the following: The content of the induction program helped me to be prepared for supporting the client. Strongly Agree	The content of the induction program helped me to be prepared for supporting the client. Agree	The content of the induction program helped me to be prepared for supporting the client. Somewhat Disagree	The content of the induction program helped me to be prepared for supporting the client. Strongly Disagree
I think the refresher course gives me a good update on what I need to know.	I think the refresher course gives me a good update on what I need to know. Strongly Agree	I think the refresher course gives me a good update on what I need to know. Agree	I think the refresher course gives me a good update on what I need to know. Somewhat Disagree	I think the refresher course gives me a good update on what I need to know. Strongly Disagree
I have been able to attend other training sessions provided by the Spinal Injuries Association.	I have been able to attend other training sessions provided by the Spinal Injuries Association. Strongly Agree	I have been able to attend other training sessions provided by the Spinal Injuries Association. Agree	I have been able to attend other training sessions provided by the Spinal Injuries Association. Somewhat Disagree	I have been able to attend other training sessions provided by the Spinal Injuries Association. Strongly Disagree
Training helps me to build my skills and knowledge.	Training helps me to build my skills and knowledge. Strongly Agree	Training helps me to build my skills and knowledge. Agree	Training helps me to build my skills and knowledge. Somewhat Disagree	Training helps me to build my skills and knowledge. Strongly Disagree
Overall, I think it is a good idea to complete the spinal cord injuries training course before starting work with clients.	Overall, I think it is a good idea to complete the spinal cord injuries training course before starting work with clients. Strongly Agree	Overall, I think it is a good idea to complete the spinal cord injuries training course before starting work with clients. Agree	Overall, I think it is a good idea to complete the spinal cord injuries training course before starting work with clients. Somewhat Disagree	Overall, I think it is a good idea to complete the spinal cord injuries training course before starting work with clients. Strongly Disagree

What ideas do you have for better training and development?

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8. What specific areas of training and development do you feel the Association should focus on delivering? Please provide three or four key training needs.

What specific areas of training and development do you feel the Association should focus on delivering? Please provide three or four key training needs.

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9. Thinking about the way you learn best, please answer the following questions:

	Strongly Agree	Agree	Somewhat Disagree	Strongly Disagree
I learn by being hands on and being shown how to do things.	*Thinking about the way you learn best, please answer the following questions: I learn by being hands on and being shown how to do things. Strongly Agree	I learn by being hands on and being shown how to do things. Agree	I learn by being hands on and being shown how to do things. Somewhat Disagree	I learn by being hands on and being shown how to do things. Strongly Disagree
I like to learn in a classroom with time to practice.	I like to learn in a classroom with time to practice. Strongly Agree	I like to learn in a classroom with time to practice. Agree	I like to learn in a classroom with time to practice. Somewhat Disagree	I like to learn in a classroom with time to practice. Strongly Disagree
I like to learn through reading and gathering information.	I like to learn through reading and gathering information. Strongly Agree	I like to learn through reading and gathering information. Agree	I like to learn through reading and gathering information. Somewhat Disagree	I like to learn through reading and gathering information. Strongly Disagree
I like to learn using the computer through on-line learning.	I like to learn using the computer through on-line learning. Strongly Agree	I like to learn using the computer through on-line learning. Agree	I like to learn using the computer through on-line learning. Somewhat Disagree	I like to learn using the computer through on-line learning. Strongly Disagree

What ideas do you have for better outcomes from your learning?

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10. INDUCTION TO THE ASSOCIATION

Induction makes sure you have the necessary skills, knowledge and information to work confidently prior to starting your role. In your opinion, can you please rate the overall induction that you had at the Association.

	Extremely Poor - was not trained at all	Poor - trained however it was not very good	Okay - but still did not feel confident	Great - felt prepared	Fantastic - I had everything I needed and was able to apply	N/A Have not attended any induction training
Overall the induction was:	*INDUCTION TO THE ASSOCIATION Induction makes sure you have the necessary skills, knowledge and information to work confidently prior to starting your role. In your opinion, can you please rate the overall induction that you had at the Association. Overall the induction was: Extremely Poor - was not trained at all	Overall the induction was: Poor - trained however it was not very good	Overall the induction was: Okay - but still did not feel confident	Overall the induction was: Great - felt prepared	Overall the induction was: Fantastic - I had everything I needed and was able to apply	Overall the induction was: N/A Have not attended any induction training

11. If you haven’t attended an induction at the Spinal Injuries Association, it was because:

	Strongly Agree	Agree	Somewhat Disagree	Strongly Disagree
The course venue is too far away for me to attend the training.	*If you haven’t attended an induction at the Spinal Injuries Association, it was because: The course venue is too far away for me to attend the training. Strongly Agree	The course venue is too far away for me to attend the training. Agree	The course venue is too far away for me to attend the training. Somewhat Disagree	The course venue is too far away for me to attend the training. Strongly Disagree
I didn’t have time to attend training.	I didn’t have time to attend training. Strongly Agree	I didn’t have time to attend training. Agree	I didn’t have time to attend training. Somewhat Disagree	I didn’t have time to attend training. Strongly Disagree
I learned what I needed to know from my client/s.	I learned what I needed to know from my client/s. Strongly Agree	I learned what I needed to know from my client/s. Agree	I learned what I needed to know from my client/s. Somewhat Disagree	I learned what I needed to know from my client/s. Strongly Disagree
Training is not that important in what I am assisting my client/s with.	Training is not that important in what I am assisting my client/s with. Strongly Agree	Training is not that important in what I am assisting my client/s with. Agree	Training is not that important in what I am assisting my client/s with. Somewhat Disagree	Training is not that important in what I am assisting my client/s with. Strongly Disagree

Were there any other reasons you didn't attend induction? Please outline the reason/s.

12. Please use this space to provide any feedback, suggestions or ideas that you have to improve how the Association supports you in the workplace.

Please use this space to provide any feedback, suggestions or ideas that you have to improve how the Association supports you in the workplace.

13. If you would like to go into the draw for the $250 Coles/Myer gift voucher, please provide your name below. Please note: all information and feedback provided will be kept confidential.

If you would like to go into the draw for the $250 Coles/Myer gift voucher, please provide your name below. Please note: all information and feedback provided will be kept confidential.

Thank you for taking the time to complete the survey. Your information, feedback and ideas are important to us. We will be using this information to identify opportunities to grow and improve Personal Support Plus for both Personal Care Assistants and clients.

PCA Satisfaction Survey
Exit this survey >>

PSW Survey

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1. Firstly, how long have you been employed with the Association?

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2. Overall, rate the Association out of 10, with 10 being the highest and you would recommend to people, and 1 being extremely poor, and an organisation you would never recommend as a place to work.

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3. If you rated the Association below a 7 or 8, what would it take (what further actions or focus could be taken) to increase this rating to a 9 or 10?

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4. If you rated the Association below a 6, what would it take to increase this rating? What are the key issues that make it below a 6 for you?

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5. Thinking about the way the Association supports and communicates with you, please rate the following:

6. TRAINING AND DEVELOPMENT

Overall, rate the Association's commitment to training and development out of 10.

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7. Thinking about the way the Association supports training and development, can you please rate the following:

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8. What specific areas of training and development do you feel the Association should focus on delivering? Please provide three or four key training needs.

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9. Thinking about the way you learn best, please answer the following questions:

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10. INDUCTION TO THE ASSOCIATION

Induction makes sure you have the necessary skills, knowledge and information to work confidently prior to starting your role. In your opinion, can you please rate the overall induction that you had at the Association.

11. If you haven’t attended an induction at the Spinal Injuries Association, it was because:

12. Please use this space to provide any feedback, suggestions or ideas that you have to improve how the Association supports you in the workplace.

13. If you would like to go into the draw for the $250 Coles/Myer gift voucher, please provide your name below. Please note: all information and feedback provided will be kept confidential.

14. How effectively were your skills put to use at this company?

PCA Satisfaction SurveyExit this survey >>

PSW Survey

*1. Firstly, how long have you been employed with the Association?

*2. Overall, rate the Association out of 10, with 10 being the highest and you would recommend to people, and 1 being extremely poor, and an organisation you would never recommend as a place to work.

*3. If you rated the Association below a 7 or 8, what would it take (what further actions or focus could be taken) to increase this rating to a 9 or 10?

*4. If you rated the Association below a 6, what would it take to increase this rating? What are the key issues that make it below a 6 for you?

*5. Thinking about the way the Association supports and communicates with you, please rate the following:

6. TRAINING AND DEVELOPMENTOverall, rate the Association's commitment to training and development out of 10.

*7. Thinking about the way the Association supports training and development, can you please rate the following:

*8. What specific areas of training and development do you feel the Association should focus on delivering? Please provide three or four key training needs.

*9. Thinking about the way you learn best, please answer the following questions:

*10. INDUCTION TO THE ASSOCIATIONInduction makes sure you have the necessary skills, knowledge and information to work confidently prior to starting your role. In your opinion, can you please rate the overall induction that you had at the Association.

11. If you haven’t attended an induction at the Spinal Injuries Association, it was because:

12. Please use this space to provide any feedback, suggestions or ideas that you have to improve how the Association supports you in the workplace.

13. If you would like to go into the draw for the $250 Coles/Myer gift voucher, please provide your name below. Please note: all information and feedback provided will be kept confidential.

14. How effectively were your skills put to use at this company?

PCA Satisfaction Survey
Exit this survey >>

*
1. Firstly, how long have you been employed with the Association?

*
2. Overall, rate the Association out of 10, with 10 being the highest and you would recommend to people, and 1 being extremely poor, and an organisation you would never recommend as a place to work.

*
3. If you rated the Association below a 7 or 8, what would it take (what further actions or focus could be taken) to increase this rating to a 9 or 10?

*
4. If you rated the Association below a 6, what would it take to increase this rating? What are the key issues that make it below a 6 for you?

*
5. Thinking about the way the Association supports and communicates with you, please rate the following:

6. TRAINING AND DEVELOPMENT

Overall, rate the Association's commitment to training and development out of 10.

*
7. Thinking about the way the Association supports training and development, can you please rate the following:

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8. What specific areas of training and development do you feel the Association should focus on delivering? Please provide three or four key training needs.

*
9. Thinking about the way you learn best, please answer the following questions:

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10. INDUCTION TO THE ASSOCIATION

Induction makes sure you have the necessary skills, knowledge and information to work confidently prior to starting your role. In your opinion, can you please rate the overall induction that you had at the Association.