Customer Satisfaction Survey
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1. Product
In order to aid us (Instrument Transformers Limited) in improving our service to you, we would appreciate your assistance in completing this short questionnaire.
1
. How was our responsiveness to your initial enquiry & technical questions?
How was our responsiveness to your initial enquiry & technical questions?
Excellent
Very Good
Good
Average
Poor
2
. During order execution did we adhere to advised delivery schedule?
During order execution did we adhere to advised delivery schedule?
Excellent
Very Good
Good
Average
Poor
3
. How would you rate the accuracy of supplied documents (such as Packing Notes, Sales Order Acknowledgements etc)?
How would you rate the accuracy of supplied documents (such as Packing Notes, Sales Order Acknowledgements etc)?
Excellent
Very Good
Good
Average
Poor
4
. Based on your internal feedback how would you judge our overall product quality?
Based on your internal feedback how would you judge our overall product quality?
Excellent
Very Good
Good
Average
Poor
5
. Based on your internal feedback, how would you judge the quality of our packing?
Based on your internal feedback, how would you judge the quality of our packing?
Excellent
Very Good
Good
Average
Poor
6
. How was our overall response & resolution to complaints?
How was our overall response & resolution to complaints?
Excellent
Very Good
Good
Average
Poor
7
. If you have had a particular experience with ITL that you would like to tell us about or improvement suggestion please detail below.
If you have had a particular experience with ITL that you would like to tell us about or improvement suggestion please detail below.
*
8
. Please tell us who you are?
Please tell us who you are?
Name:
Company:
City/Town:
Country:
Email Address:
Phone Number:
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