Industrial Laboratories Customer Service

 
In our constant effort to provide you with unprecedented customer service, we have put together a brief survey (10 questions) in hopes of receiving constructive feedback from our customers. As always, the Industrial Laboratories family appreciates your business, and values your opinion. Thank you for taking a few minutes to help us improve our services!
1. Please provide your name and your company's name:
2. What area of industry best describes your company?
3. How did you hear about us?
4. Were there any tests that our Laboratory was unable to conduct for you? If so, please specify:
5. Upon contacting our Laboratory, how soon was someone available to assist you?
6. Were we able to answer all of your questions quickly and accurately?
7. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate our overall quality of customer service?
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Overall quality:
8. On a scale of 1-10, with 1 being the lowest and 10 being the highest, how would you rate our overall quality of analytical testing service?
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Overall quality:
9. What could be done to improve your testing experience?
10. Would you test with the Industrial Laboratories in the future? Why or why not?
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