Northgate Service Department Satisfaction Survey (3)

Please tell us how we did! We appriciate your feedback!

1. Please tell us about your service call

Please tell us about your service call Name
Phone Number
Address
E-mail Address
Can we add you to our e-mail promotions list? (Y/N) (For our use only, we will not distribute your e-mail address)
Do you remember your technician's name? (Dave, Ken, Doug, Don, Other)

2. What product did you have serviced?

What product did you have serviced? Refrigerator

Range

Dishwasher

Microwave

Washer

Dryer

Vent Hood

Dehumidifier

Other

3. How neat, professional, and courteous was your service technician?

How neat, professional, and courteous was your service technician? Excellent

Good

Average

Below Average

Poor

Does Not Apply

Comments

4. How many trips did it take for the repair to be completed?

How many trips did it take for the repair to be completed? One

Two

Three or more

Comments

5. How knowledgeable do you feel your service technician was with your product?

How knowledgeable do you feel your service technician was with your product? Very Knowledgeable

Knowledgeable

Average

Below Average

Not Knowledgeable

Does Not Apply

Did your technician take the time to explain your repair? Any additional comments?

6. Did your service technician arrive at your house on the scheduled day or time?

Did your service technician arrive at your house on the scheduled day or time? Yes

Does Not Apply

If no, please comment

7. If parts were required for this repair, did the technician have the parts he needed with him?

If parts were required for this repair, did the technician have the parts he needed with him? Yes

Does Not Apply

If not, how long did you need to wait for your part(s) to come in and be installed? (Average wait time is approx. 1 week). Any additional comments?

8. Approximately how much total time did the tech spend at your home (including all separate trips)?

Approximately how much total time did the tech spend at your home (including all separate trips)? Approximate Time
Comments

9. Given all the information available, do you feel like you were treated fairly and honestly?

Given all the information available, do you feel like you were treated fairly and honestly? Yes

Does Not Apply

Did your technician give you an estimate prior to the repair and stick to it? Any additional comments?

10.

Thanks for taking our survey! If you have a coupon, your code is "NGTHANKS"

Please rate your overall satisfaction with Northgate.

Thanks for taking our survey! If you have a coupon, your code is "NGTHANKS" Please rate your overall satisfaction with Northgate. Excellent

Good

Average

Below Average

Poor

Please feel free to tell us how we did! Does someone deserve positive recognition? Is there something we can do to serve you better? Would you recommend us to your friends and family?

Northgate Service Department Satisfaction Survey (3)Exit this survey

1. Please tell us about your service call

2. What product did you have serviced?

3. How neat, professional, and courteous was your service technician?

4. How many trips did it take for the repair to be completed?

5. How knowledgeable do you feel your service technician was with your product?

6. Did your service technician arrive at your house on the scheduled day or time?

7. If parts were required for this repair, did the technician have the parts he needed with him?

8. Approximately how much total time did the tech spend at your home (including all separate trips)?

9. Given all the information available, do you feel like you were treated fairly and honestly?

10. Thanks for taking our survey! If you have a coupon, your code is "NGTHANKS"Please rate your overall satisfaction with Northgate.

Northgate Service Department Satisfaction Survey (3)
Exit this survey

10.

Thanks for taking our survey! If you have a coupon, your code is "NGTHANKS"

Please rate your overall satisfaction with Northgate.