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Website Customer Survey

Website Use Questions

Thanks for your interest in improving the content and usability of the City of Seattle Department of Planning and Development’s (DPD) website.

The survey below should only take 10-15 minutes and will be used for the purposes making improvements to DPD's website.

We are looking for two groups of people to fill out the survey:
1. those who have little or no experience with the department or its website, but who might expect to be visiting us in the future.
2. DPD regulars and near-regulars.

1 / 10

1.How many times per month do you visit the City of Seattle Department of Planning and Development's (DPD) website?

0-4

5-10

11-18

19+

2.How many times a month do you call or visit DPD?

0-4

5-10

11-18

19+

3.In what capacity do you most often visit the DPD website?

Professional or frequent permit applicant (i.e architect, developer, contractor, permit expeditor)

First-time or infrequent permit applicant (i.e. homeowner or professional who does not work much in Seattle)

Community member or activist (i.e. to research property, codes, or project information; to report a violation)

Landlord or tenant (i.e to research rules or making a complaint)

Community member or urban planner interested in Seattle's urban planning (i.e. to learn more about the city planning office's projects)

City of Seattle DPD employee (i.e. to do work-related tasks)

City of Seattle non-DPD employee (i.e. to do work-related tasks)

Other (please specify)

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