How Are We Doing at WAGNER RENTAL & SUPPLY ? Survey

Quality service in the rental industry requires continual feedback from our valued customers.Here at WAGNER RENTAL & SUPPLY it is our desire to provide you with the best customer experience possible.

Help us to serve you better by completing the following survey.

ALL SUBMITTED SURVEYS WILL BE ENTERED INTO A DRAWING FOR A 1.8" VIDEO MP3 PLAYER.

Only one submission per family/household will be eligible for any of the Wagner Rental MP3 Player drawings.

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1.
THIS INFORMATION WILL NOT BE SOLD, SHARED OR COMPROMISED IN ANY WAY.

***THIS INFORMATION WILL NOT BE SOLD, SHARED OR COMPROMISED IN ANY WAY.*** Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP/Postal Code:
Country:
Email Address:
Phone Number:

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2. How do you classify yourself/business?

How do you classify yourself/business? Commercial Contractor

Residential Contractor

Site Prep Contractor

Plumbing Contractor

Electrical Contractor

Masonry Contractor

Concrete Contractor

HVAC Contractor

Landscape Contractor

Roofing Contractor

Floor Cover Contractor

Factory/Industrial

School/Hospital

Retail Business

Government/Municipality

Repair Shop

DIY

Homeowner

Other

Other (please specify)

3. How often do you use Wagner Rental for your equipment rental and construction tool/supply needs?

	once or more a week	once or more a month	once or more a year	never
Rate the statement.	*How often do you use Wagner Rental for your equipment rental and construction tool/supply needs? Rate the statement. once or more a week	Rate the statement. once or more a month	Rate the statement. once or more a year	Rate the statement. never

Other (please specify)

4. How would you rate your overall customer experience at Wagner Rental?

How would you rate your overall customer experience at Wagner Rental? Excellent

Good

Fair

Poor

Comments on your answer.

5. Specifically, what are you most and least satisfied with in your dealings with Wagner Rental?

Specifically, what are you most and least satisfied with in your dealings with Wagner Rental? I am MOST SATISFIED with...
I am LEAST SATISFIED with...

6. How satisfied are you with the equipment, products and services provided by Wagner Rental?

How satisfied are you with the equipment, products and services provided by Wagner Rental? Completely satisfied

Satisfied

Disappointed

Very Dissatisfied

If necessary, explain your answer.

7. Based on your previous customer experience at Wagner Rental, will you return to Wagners in the future for your rental and construction equipment/supply needs?

Based on your previous customer experience at Wagner Rental, will you return to Wagners in the future for your rental and construction equipment/supply needs? Definitely

Likely

Unlikely

Never

Optional Comments

8. Rate your Tool/Equipment Rental experience at Wagner Rental.

	Yes	No
I received the correct tool/equipment for my particular job.	*Rate your Tool/Equipment Rental experience at Wagner Rental. I received the correct tool/equipment for my particular job. Yes	I received the correct tool/equipment for my particular job. No
The equipment was clean, full of fuel and ready to rent.	The equipment was clean, full of fuel and ready to rent. Yes	The equipment was clean, full of fuel and ready to rent. No
The equipment started and operated as expected.	The equipment started and operated as expected. Yes	The equipment started and operated as expected. No
The equipment exceeded my expectations.	The equipment exceeded my expectations. Yes	The equipment exceeded my expectations. No
The equipment did not meet my expectations.	The equipment did not meet my expectations. Yes	The equipment did not meet my expectations. No

Comments

9. Rate your customer experience at Wagner Rental.

	Yes	No
I was waited on in a timely manner.	*Rate your customer experience at Wagner Rental. I was waited on in a timely manner. Yes	I was waited on in a timely manner. No
The WRS representative/s was friendly and courteous.	The WRS representative/s was friendly and courteous. Yes	The WRS representative/s was friendly and courteous. No
The WRS representative/s was helpful in getting me the proper equipment/supplies for my job.	The WRS representative/s was helpful in getting me the proper equipment/supplies for my job. Yes	The WRS representative/s was helpful in getting me the proper equipment/supplies for my job. No
The WRS representative/s explained the basic terms and conditions of my rental/sale adequately.	The WRS representative/s explained the basic terms and conditions of my rental/sale adequately. Yes	The WRS representative/s explained the basic terms and conditions of my rental/sale adequately. No
WRS representative/s explained the use and starting procedures as well as, the possible fuel and clean-up charges.	WRS representative/s explained the use and starting procedures as well as, the possible fuel and clean-up charges. Yes	WRS representative/s explained the use and starting procedures as well as, the possible fuel and clean-up charges. No
WRS representative/s loaded the equipment safely and securely.	WRS representative/s loaded the equipment safely and securely. Yes	WRS representative/s loaded the equipment safely and securely. No

Other (please specify)

How Are We Doing at WAGNER RENTAL & SUPPLY ?
Exit this survey

1. Default Section

*
1.
THIS INFORMATION WILL NOT BE SOLD, SHARED OR COMPROMISED IN ANY WAY.

*
2. How do you classify yourself/business?

3. How often do you use Wagner Rental for your equipment rental and construction tool/supply needs?

4. How would you rate your overall customer experience at Wagner Rental?

5. Specifically, what are you most and least satisfied with in your dealings with Wagner Rental?

6. How satisfied are you with the equipment, products and services provided by Wagner Rental?

7. Based on your previous customer experience at Wagner Rental, will you return to Wagners in the future for your rental and construction equipment/supply needs?

8. Rate your Tool/Equipment Rental experience at Wagner Rental.

9. Rate your customer experience at Wagner Rental.

How Are We Doing at WAGNER RENTAL & SUPPLY ?Exit this survey

1. Default Section

*1. *****THIS INFORMATION WILL NOT BE SOLD, SHARED OR COMPROMISED IN ANY WAY.*****

*2. How do you classify yourself/business?

3. How often do you use Wagner Rental for your equipment rental and construction tool/supply needs?

4. How would you rate your overall customer experience at Wagner Rental?

5. Specifically, what are you most and least satisfied with in your dealings with Wagner Rental?

6. How satisfied are you with the equipment, products and services provided by Wagner Rental?

7. Based on your previous customer experience at Wagner Rental, will you return to Wagners in the future for your rental and construction equipment/supply needs?

8. Rate your Tool/Equipment Rental experience at Wagner Rental.

9. Rate your customer experience at Wagner Rental.

How Are We Doing at WAGNER RENTAL & SUPPLY ?
Exit this survey

*
1.
THIS INFORMATION WILL NOT BE SOLD, SHARED OR COMPROMISED IN ANY WAY.

*
2. How do you classify yourself/business?