Fall 2010 Lawn Club Tennis Survey

1. General Information

Dear Lawn Club Tennis Playing Members,

I encourage every adult (or junior) tennis playing member in the household to fill out a survey. In some instances, your computer IP address will not be accepted more than once. Therefore, if this happens to you, please pick up a survey from the front desk.

Your opinion matters to me and I thank you for taking the time to help me help you make this the best tennis program in the region.

Sincerely,
Chet Chicosky
General Manager

*
1. This is a mandatory field for verification purposes only. Your information will be kept confidential.

This is a mandatory field for verification purposes only. Your information will be kept confidential. Name:
Member #:

2. Gender:

Gender: Male

Female

3. Age:

Age: Under 18

18-29

30-44

45-54

55-64

65 & over

4. What time of day do you normally play on weekdays?

What time of day do you normally play on weekdays? 7:00 AM - 10:00 AM	10:00 AM - 12:00 PM	12:00 PM - 4:00 PM	4:00 PM - 8:00 PM
Comments - Did you have to wait? How long?

5. What time of day do you normally play on weekends?

What time of day do you normally play on weekends? 7:00 AM - 10:00 AM	10:00 AM - 12:00 PM	12:00 PM - 4:00 PM	4:00 PM - 8:00 PM
Comments - Did you have to wait? How long?

6. On average, how often per week do you utilize the Club's tennis courts?

On average, how often per week do you utilize the Club's tennis courts? Once a week

Twice a week

Three times a week

Four times a week

Five times a week

Six or seven times a week

7. Communications: How frequently do you visit the Club's website?

Communications: How frequently do you visit the Club's website? Never

1-3 times per year

4-6 times per year

Every month

8. Communications: How frequently do you read the member's monthly newsletter "Clippings?"

Communications: How frequently do you read the member's monthly newsletter "Clippings?" Newer

1-3 times per year

4-6 times per year

Every Month

9. Communications:

	Poor	Fair	Good	Excellent
Effectiveness of Tennis Director's Email System	*Communications: Effectiveness of Tennis Director's Email System Poor	Effectiveness of Tennis Director's Email System Fair	Effectiveness of Tennis Director's Email System Good	Effectiveness of Tennis Director's Email System Excellent
Receipt of Timely Information	Receipt of Timely Information Poor	Receipt of Timely Information Fair	Receipt of Timely Information Good	Receipt of Timely Information Excellent
Effectiveness of Posting Boards around the Club	Effectiveness of Posting Boards around the Club Poor	Effectiveness of Posting Boards around the Club Fair	Effectiveness of Posting Boards around the Club Good	Effectiveness of Posting Boards around the Club Excellent
Effectiveness of Clippings Column	Effectiveness of Clippings Column Poor	Effectiveness of Clippings Column Fair	Effectiveness of Clippings Column Good	Effectiveness of Clippings Column Excellent
Organization of Email Communication	Organization of Email Communication Poor	Organization of Email Communication Fair	Organization of Email Communication Good	Organization of Email Communication Excellent

Comments:

10. Adult Programs - General Instruction:

	Poor	Fair	Good	Excellent	N/A
Number of Singles Clinics	*Adult Programs - General Instruction: Number of Singles Clinics Poor	Number of Singles Clinics Fair	Number of Singles Clinics Good	Number of Singles Clinics Excellent	Number of Singles Clinics N/A
Number of Doubles Clinics	Number of Doubles Clinics Poor	Number of Doubles Clinics Fair	Number of Doubles Clinics Good	Number of Doubles Clinics Excellent	Number of Doubles Clinics N/A
Fairness of Clinic Pricing	Fairness of Clinic Pricing Poor	Fairness of Clinic Pricing Fair	Fairness of Clinic Pricing Good	Fairness of Clinic Pricing Excellent	Fairness of Clinic Pricing N/A
Proactivity of Staff in Promoting Clinics	Proactivity of Staff in Promoting Clinics Poor	Proactivity of Staff in Promoting Clinics Fair	Proactivity of Staff in Promoting Clinics Good	Proactivity of Staff in Promoting Clinics Excellent	Proactivity of Staff in Promoting Clinics N/A

Comments:

11. Adult Programs - Clinics Instruction Quality with Cliff Skakle:

	Poor	Fair	Good	Excellent	N/A
Quality of Instruction	*Adult Programs - Clinics Instruction Quality with Cliff Skakle: Quality of Instruction Poor	Quality of Instruction Fair	Quality of Instruction Good	Quality of Instruction Excellent	Quality of Instruction N/A
Showtime Doubles	Showtime Doubles Poor	Showtime Doubles Fair	Showtime Doubles Good	Showtime Doubles Excellent	Showtime Doubles N/A
Availability of Cliff for Questions/Comments	Availability of Cliff for Questions/Comments Poor	Availability of Cliff for Questions/Comments Fair	Availability of Cliff for Questions/Comments Good	Availability of Cliff for Questions/Comments Excellent	Availability of Cliff for Questions/Comments N/A
Overall Improvement in Member's Skill Set	Overall Improvement in Member's Skill Set Poor	Overall Improvement in Member's Skill Set Fair	Overall Improvement in Member's Skill Set Good	Overall Improvement in Member's Skill Set Excellent	Overall Improvement in Member's Skill Set N/A

Comments:

12. Adult Programs - Clinics Instruction Quality with Jeff:

	Poor	Fair	Good	Excellent	N/A
Quality of Instruction	*Adult Programs - Clinics Instruction Quality with Jeff: Quality of Instruction Poor	Quality of Instruction Fair	Quality of Instruction Good	Quality of Instruction Excellent	Quality of Instruction N/A
Showtime Doubles	Showtime Doubles Poor	Showtime Doubles Fair	Showtime Doubles Good	Showtime Doubles Excellent	Showtime Doubles N/A
Number of Doubles' Clinics	Number of Doubles' Clinics Poor	Number of Doubles' Clinics Fair	Number of Doubles' Clinics Good	Number of Doubles' Clinics Excellent	Number of Doubles' Clinics N/A
Fairness of Clinic Pricing	Fairness of Clinic Pricing Poor	Fairness of Clinic Pricing Fair	Fairness of Clinic Pricing Good	Fairness of Clinic Pricing Excellent	Fairness of Clinic Pricing N/A
Proactivity of Staff in Promoting Clinics/Distributing Information	Proactivity of Staff in Promoting Clinics/Distributing Information Poor	Proactivity of Staff in Promoting Clinics/Distributing Information Fair	Proactivity of Staff in Promoting Clinics/Distributing Information Good	Proactivity of Staff in Promoting Clinics/Distributing Information Excellent	Proactivity of Staff in Promoting Clinics/Distributing Information N/A
Availability of Assistant Pro for Questions/Comments	Availability of Assistant Pro for Questions/Comments Poor	Availability of Assistant Pro for Questions/Comments Fair	Availability of Assistant Pro for Questions/Comments Good	Availability of Assistant Pro for Questions/Comments Excellent	Availability of Assistant Pro for Questions/Comments N/A
Overall Improvement in Member's Skill Set	Overall Improvement in Member's Skill Set Poor	Overall Improvement in Member's Skill Set Fair	Overall Improvement in Member's Skill Set Good	Overall Improvement in Member's Skill Set Excellent	Overall Improvement in Member's Skill Set N/A

Comments:

13. Adult Programs - Clinics Instruction Quality with Michael:

	Poor	Fair	Good	Excellent	N/A
Quality of Instruction	*Adult Programs - Clinics Instruction Quality with Michael: Quality of Instruction Poor	Quality of Instruction Fair	Quality of Instruction Good	Quality of Instruction Excellent	Quality of Instruction N/A
Showtime Doubles	Showtime Doubles Poor	Showtime Doubles Fair	Showtime Doubles Good	Showtime Doubles Excellent	Showtime Doubles N/A
Number of Doubles' Clinics	Number of Doubles' Clinics Poor	Number of Doubles' Clinics Fair	Number of Doubles' Clinics Good	Number of Doubles' Clinics Excellent	Number of Doubles' Clinics N/A
Fairness of Clinic Pricing	Fairness of Clinic Pricing Poor	Fairness of Clinic Pricing Fair	Fairness of Clinic Pricing Good	Fairness of Clinic Pricing Excellent	Fairness of Clinic Pricing N/A
Proactivity of Staff in Promoting Clinics/Distributing Information	Proactivity of Staff in Promoting Clinics/Distributing Information Poor	Proactivity of Staff in Promoting Clinics/Distributing Information Fair	Proactivity of Staff in Promoting Clinics/Distributing Information Good	Proactivity of Staff in Promoting Clinics/Distributing Information Excellent	Proactivity of Staff in Promoting Clinics/Distributing Information N/A
Availability of Assistant Pro for Questions/Comments	Availability of Assistant Pro for Questions/Comments Poor	Availability of Assistant Pro for Questions/Comments Fair	Availability of Assistant Pro for Questions/Comments Good	Availability of Assistant Pro for Questions/Comments Excellent	Availability of Assistant Pro for Questions/Comments N/A
Overall Improvement in Member's Skill Set	Overall Improvement in Member's Skill Set Poor	Overall Improvement in Member's Skill Set Fair	Overall Improvement in Member's Skill Set Good	Overall Improvement in Member's Skill Set Excellent	Overall Improvement in Member's Skill Set N/A

Comments:

14. Overall Staffing

	Poor	Fair	Good	Excellent
Quality of Interns (Mark & Det)	*Overall Staffing Quality of Interns (Mark & Det) Poor	Quality of Interns (Mark & Det) Fair	Quality of Interns (Mark & Det) Good	Quality of Interns (Mark & Det) Excellent
Professionalism of Interns	Professionalism of Interns Poor	Professionalism of Interns Fair	Professionalism of Interns Good	Professionalism of Interns Excellent
Knowledge of Tennis Shop Operations (Anna)	Knowledge of Tennis Shop Operations (Anna) Poor	Knowledge of Tennis Shop Operations (Anna) Fair	Knowledge of Tennis Shop Operations (Anna) Good	Knowledge of Tennis Shop Operations (Anna) Excellent
Helpfulness of Anna	Helpfulness of Anna Poor	Helpfulness of Anna Fair	Helpfulness of Anna Good	Helpfulness of Anna Excellent

Comments:

15. Master Pro Evaluation:
Please respond only if you have had a lesson with Jim Cole

	Poor	Fair	Good	Excellent	N/A
Quality of Instruction	Master Pro Evaluation: Please respond only if you have had a lesson with Jim Cole* Quality of Instruction Poor	Quality of Instruction Fair	Quality of Instruction Good	Quality of Instruction Excellent	Quality of Instruction N/A
Availability for Lessons	Availability for Lessons Poor	Availability for Lessons Fair	Availability for Lessons Good	Availability for Lessons Excellent	Availability for Lessons N/A
Receptivity to Member Comments/Questions	Receptivity to Member Comments/Questions Poor	Receptivity to Member Comments/Questions Fair	Receptivity to Member Comments/Questions Good	Receptivity to Member Comments/Questions Excellent	Receptivity to Member Comments/Questions N/A
Overall Assessment	Overall Assessment Poor	Overall Assessment Fair	Overall Assessment Good	Overall Assessment Excellent	Overall Assessment N/A

Comments:

16. Adult Programs - Same Sex Competition - Interclub:

	Poor	Fair	Good	Excellent	N/A
Number of Interclub Events	*Adult Programs - Same Sex Competition - Interclub: Number of Interclub Events Poor	Number of Interclub Events Fair	Number of Interclub Events Good	Number of Interclub Events Excellent	Number of Interclub Events N/A
Proactivity of Staff in Promoting Clinics/Distributing Information	Proactivity of Staff in Promoting Clinics/Distributing Information Poor	Proactivity of Staff in Promoting Clinics/Distributing Information Fair	Proactivity of Staff in Promoting Clinics/Distributing Information Good	Proactivity of Staff in Promoting Clinics/Distributing Information Excellent	Proactivity of Staff in Promoting Clinics/Distributing Information N/A
Quantity	Quantity Poor	Quantity Fair	Quantity Good	Quantity Excellent	Quantity N/A
Enjoyability	Enjoyability Poor	Enjoyability Fair	Enjoyability Good	Enjoyability Excellent	Enjoyability N/A

Comments:

17. Adult Programs - Mixed Doubles Competition - Interclub:

	Poor	Fair	Good	Excellent	N/A
Number of Interclub Events	*Adult Programs - Mixed Doubles Competition - Interclub: Number of Interclub Events Poor	Number of Interclub Events Fair	Number of Interclub Events Good	Number of Interclub Events Excellent	Number of Interclub Events N/A
Proactivity of Staff in Promoting Clinics/Distributing Information	Proactivity of Staff in Promoting Clinics/Distributing Information Poor	Proactivity of Staff in Promoting Clinics/Distributing Information Fair	Proactivity of Staff in Promoting Clinics/Distributing Information Good	Proactivity of Staff in Promoting Clinics/Distributing Information Excellent	Proactivity of Staff in Promoting Clinics/Distributing Information N/A
Quantity	Quantity Poor	Quantity Fair	Quantity Good	Quantity Excellent	Quantity N/A
Enjoyability	Enjoyability Poor	Enjoyability Fair	Enjoyability Good	Enjoyability Excellent	Enjoyability N/A

Comments:

18. Adult Programs - Social Tennis around Majors (Spring Fling-A-Ding, French Fried Open, etc.):

	Poor	Fair	Good	Excellent	N/A
Quantity	*Adult Programs - Social Tennis around Majors (Spring Fling-A-Ding, French Fried Open, etc.): Quantity Poor	Quantity Fair	Quantity Good	Quantity Excellent	Quantity N/A
Enjoyability	Enjoyability Poor	Enjoyability Fair	Enjoyability Good	Enjoyability Excellent	Enjoyability N/A
Proactivity of Staff in Establishing/Promoting Event	Proactivity of Staff in Establishing/Promoting Event Poor	Proactivity of Staff in Establishing/Promoting Event Fair	Proactivity of Staff in Establishing/Promoting Event Good	Proactivity of Staff in Establishing/Promoting Event Excellent	Proactivity of Staff in Establishing/Promoting Event N/A

Comments:

19. Adult Programs - Wednesday Evening Mixed Doubles:

	Poor	Fair	Good	Excellent	N/A
Quantity	*Adult Programs - Wednesday Evening Mixed Doubles: Quantity Poor	Quantity Fair	Quantity Good	Quantity Excellent	Quantity N/A
Enjoyability	Enjoyability Poor	Enjoyability Fair	Enjoyability Good	Enjoyability Excellent	Enjoyability N/A
Proactivity of Staff in Establishing/Promoting Event	Proactivity of Staff in Establishing/Promoting Event Poor	Proactivity of Staff in Establishing/Promoting Event Fair	Proactivity of Staff in Establishing/Promoting Event Good	Proactivity of Staff in Establishing/Promoting Event Excellent	Proactivity of Staff in Establishing/Promoting Event N/A

Comments:

20. Adult Tournaments - General

	Yes	No	N/A
Did you play in any adult club tournaments?	*Adult Tournaments - General Did you play in any adult club tournaments? Yes	Did you play in any adult club tournaments? No	Did you play in any adult club tournaments? N/A
Were you satisfied with the dates/timing of events?	Were you satisfied with the dates/timing of events? Yes	Were you satisfied with the dates/timing of events? No	Were you satisfied with the dates/timing of events? N/A
Were you satisfied with the process?	Were you satisfied with the process? Yes	Were you satisfied with the process? No	Were you satisfied with the process? N/A
Was the sign-up and pairing for these tournaments easy and convenient?	Was the sign-up and pairing for these tournaments easy and convenient? Yes	Was the sign-up and pairing for these tournaments easy and convenient? No	Was the sign-up and pairing for these tournaments easy and convenient? N/A
As a spectator, were you informed of the tennis events?	As a spectator, were you informed of the tennis events? Yes	As a spectator, were you informed of the tennis events? No	As a spectator, were you informed of the tennis events? N/A

Comments:

21. Children's Programs - Instruction and Competition - All-Day Skakle Tennis Camp:

	Poor	Fair	Good	Excellent	N/A
Fairness of Pricing	*Children's Programs - Instruction and Competition - All-Day Skakle Tennis Camp: Fairness of Pricing Poor	Fairness of Pricing Fair	Fairness of Pricing Good	Fairness of Pricing Excellent	Fairness of Pricing N/A
Quality of Instruction	Quality of Instruction Poor	Quality of Instruction Fair	Quality of Instruction Good	Quality of Instruction Excellent	Quality of Instruction N/A
Quality of Quick Start Program	Quality of Quick Start Program Poor	Quality of Quick Start Program Fair	Quality of Quick Start Program Good	Quality of Quick Start Program Excellent	Quality of Quick Start Program N/A
Student/Instructor Ratio	Student/Instructor Ratio Poor	Student/Instructor Ratio Fair	Student/Instructor Ratio Good	Student/Instructor Ratio Excellent	Student/Instructor Ratio N/A
Rain Day Program Quality	Rain Day Program Quality Poor	Rain Day Program Quality Fair	Rain Day Program Quality Good	Rain Day Program Quality Excellent	Rain Day Program Quality N/A
Consistent Involvement of USPTA Pros	Consistent Involvement of USPTA Pros Poor	Consistent Involvement of USPTA Pros Fair	Consistent Involvement of USPTA Pros Good	Consistent Involvement of USPTA Pros Excellent	Consistent Involvement of USPTA Pros N/A
Availability of Head Pro for Questions/Comments	Availability of Head Pro for Questions/Comments Poor	Availability of Head Pro for Questions/Comments Fair	Availability of Head Pro for Questions/Comments Good	Availability of Head Pro for Questions/Comments Excellent	Availability of Head Pro for Questions/Comments N/A
Value of Quick Start Program	Value of Quick Start Program Poor	Value of Quick Start Program Fair	Value of Quick Start Program Good	Value of Quick Start Program Excellent	Value of Quick Start Program N/A
Value of May Mini Clinics (Children Ages 3-8)	Value of May Mini Clinics (Children Ages 3-8) Poor	Value of May Mini Clinics (Children Ages 3-8) Fair	Value of May Mini Clinics (Children Ages 3-8) Good	Value of May Mini Clinics (Children Ages 3-8) Excellent	Value of May Mini Clinics (Children Ages 3-8) N/A
Pricing of May Mini Clinics	Pricing of May Mini Clinics Poor	Pricing of May Mini Clinics Fair	Pricing of May Mini Clinics Good	Pricing of May Mini Clinics Excellent	Pricing of May Mini Clinics N/A
Children's Enjoyment of May Mini Clinics	Children's Enjoyment of May Mini Clinics Poor	Children's Enjoyment of May Mini Clinics Fair	Children's Enjoyment of May Mini Clinics Good	Children's Enjoyment of May Mini Clinics Excellent	Children's Enjoyment of May Mini Clinics N/A
Overall Improvement in Child's Skill Set during the summer	Overall Improvement in Child's Skill Set during the summer Poor	Overall Improvement in Child's Skill Set during the summer Fair	Overall Improvement in Child's Skill Set during the summer Good	Overall Improvement in Child's Skill Set during the summer Excellent	Overall Improvement in Child's Skill Set during the summer N/A
Overall Assessment of Adequacy of Child's Tennis Skills	Overall Assessment of Adequacy of Child's Tennis Skills Poor	Overall Assessment of Adequacy of Child's Tennis Skills Fair	Overall Assessment of Adequacy of Child's Tennis Skills Good	Overall Assessment of Adequacy of Child's Tennis Skills Excellent	Overall Assessment of Adequacy of Child's Tennis Skills N/A

Comments:

22. Children's Programs - Instruction and Competition - Forty-Five Minute Component of NHLC Day Camp:

	Poor	Fair	Good	Excellent	N/A
Quality of Instruction	*Children's Programs - Instruction and Competition - Forty-Five Minute Component of NHLC Day Camp: Quality of Instruction Poor	Quality of Instruction Fair	Quality of Instruction Good	Quality of Instruction Excellent	Quality of Instruction N/A
Student/Instructor Ratio	Student/Instructor Ratio Poor	Student/Instructor Ratio Fair	Student/Instructor Ratio Good	Student/Instructor Ratio Excellent	Student/Instructor Ratio N/A
Rainy Day Program Quality	Rainy Day Program Quality Poor	Rainy Day Program Quality Fair	Rainy Day Program Quality Good	Rainy Day Program Quality Excellent	Rainy Day Program Quality N/A
Consistent Involvement of USPTA Pros	Consistent Involvement of USPTA Pros Poor	Consistent Involvement of USPTA Pros Fair	Consistent Involvement of USPTA Pros Good	Consistent Involvement of USPTA Pros Excellent	Consistent Involvement of USPTA Pros N/A
Availability of Cliff for Questions/Comments	Availability of Cliff for Questions/Comments Poor	Availability of Cliff for Questions/Comments Fair	Availability of Cliff for Questions/Comments Good	Availability of Cliff for Questions/Comments Excellent	Availability of Cliff for Questions/Comments N/A
Value of Quick Start Program	Value of Quick Start Program Poor	Value of Quick Start Program Fair	Value of Quick Start Program Good	Value of Quick Start Program Excellent	Value of Quick Start Program N/A
Overall Improvement in Child's Skill Set during the summer	Overall Improvement in Child's Skill Set during the summer Poor	Overall Improvement in Child's Skill Set during the summer Fair	Overall Improvement in Child's Skill Set during the summer Good	Overall Improvement in Child's Skill Set during the summer Excellent	Overall Improvement in Child's Skill Set during the summer N/A

Comments:

23. Instruction - All-Day Skakle Tennis Camp - Intermediates/Juniors:

	Poor	Fair	Good	Excellent	N/A
Value of Junior High Performance Camp	*Instruction - All-Day Skakle Tennis Camp - Intermediates/Juniors: Value of Junior High Performance Camp Poor	Value of Junior High Performance Camp Fair	Value of Junior High Performance Camp Good	Value of Junior High Performance Camp Excellent	Value of Junior High Performance Camp N/A
Value of Tennis Sports Camp	Value of Tennis Sports Camp Poor	Value of Tennis Sports Camp Fair	Value of Tennis Sports Camp Good	Value of Tennis Sports Camp Excellent	Value of Tennis Sports Camp N/A
Instruction Quality - Singles Clinic	Instruction Quality - Singles Clinic Poor	Instruction Quality - Singles Clinic Fair	Instruction Quality - Singles Clinic Good	Instruction Quality - Singles Clinic Excellent	Instruction Quality - Singles Clinic N/A
Instruction Quality - Doubles Clinic	Instruction Quality - Doubles Clinic Poor	Instruction Quality - Doubles Clinic Fair	Instruction Quality - Doubles Clinic Good	Instruction Quality - Doubles Clinic Excellent	Instruction Quality - Doubles Clinic N/A
Number of Singles' Clinics	Number of Singles' Clinics Poor	Number of Singles' Clinics Fair	Number of Singles' Clinics Good	Number of Singles' Clinics Excellent	Number of Singles' Clinics N/A
Number of Doubles' Clinics	Number of Doubles' Clinics Poor	Number of Doubles' Clinics Fair	Number of Doubles' Clinics Good	Number of Doubles' Clinics Excellent	Number of Doubles' Clinics N/A
Fairness of Clinic Pricing	Fairness of Clinic Pricing Poor	Fairness of Clinic Pricing Fair	Fairness of Clinic Pricing Good	Fairness of Clinic Pricing Excellent	Fairness of Clinic Pricing N/A
Proactivity of Staff in Promoting Clinics/Distributing Information	Proactivity of Staff in Promoting Clinics/Distributing Information Poor	Proactivity of Staff in Promoting Clinics/Distributing Information Fair	Proactivity of Staff in Promoting Clinics/Distributing Information Good	Proactivity of Staff in Promoting Clinics/Distributing Information Excellent	Proactivity of Staff in Promoting Clinics/Distributing Information N/A
Availability of Head Pro for Questions/Comments	Availability of Head Pro for Questions/Comments Poor	Availability of Head Pro for Questions/Comments Fair	Availability of Head Pro for Questions/Comments Good	Availability of Head Pro for Questions/Comments Excellent	Availability of Head Pro for Questions/Comments N/A
Overall Improvement in Juniors' Skill Set	Overall Improvement in Juniors' Skill Set Poor	Overall Improvement in Juniors' Skill Set Fair	Overall Improvement in Juniors' Skill Set Good	Overall Improvement in Juniors' Skill Set Excellent	Overall Improvement in Juniors' Skill Set N/A

Comments:

24. Junior/Intermediate Competition - Interclub:

	Poor	Fair	Good	Excellent	N/A
Number of Interclub Events	*Junior/Intermediate Competition - Interclub: Number of Interclub Events Poor	Number of Interclub Events Fair	Number of Interclub Events Good	Number of Interclub Events Excellent	Number of Interclub Events N/A
Proactivity of Staff in Promoting Clinics/Distributing Information	Proactivity of Staff in Promoting Clinics/Distributing Information Poor	Proactivity of Staff in Promoting Clinics/Distributing Information Fair	Proactivity of Staff in Promoting Clinics/Distributing Information Good	Proactivity of Staff in Promoting Clinics/Distributing Information Excellent	Proactivity of Staff in Promoting Clinics/Distributing Information N/A
Availability of USPTA Pros for Coaching Team before Events	Availability of USPTA Pros for Coaching Team before Events Poor	Availability of USPTA Pros for Coaching Team before Events Fair	Availability of USPTA Pros for Coaching Team before Events Good	Availability of USPTA Pros for Coaching Team before Events Excellent	Availability of USPTA Pros for Coaching Team before Events N/A
Availability of USPTA Pros for Coaching Team during Events	Availability of USPTA Pros for Coaching Team during Events Poor	Availability of USPTA Pros for Coaching Team during Events Fair	Availability of USPTA Pros for Coaching Team during Events Good	Availability of USPTA Pros for Coaching Team during Events Excellent	Availability of USPTA Pros for Coaching Team during Events N/A
Availability of USPTA Pros for Coaching Team after Events	Availability of USPTA Pros for Coaching Team after Events Poor	Availability of USPTA Pros for Coaching Team after Events Fair	Availability of USPTA Pros for Coaching Team after Events Good	Availability of USPTA Pros for Coaching Team after Events Excellent	Availability of USPTA Pros for Coaching Team after Events N/A
Value of (Skakle Complimentary) Junior Team Tennis	Value of (Skakle Complimentary) Junior Team Tennis Poor	Value of (Skakle Complimentary) Junior Team Tennis Fair	Value of (Skakle Complimentary) Junior Team Tennis Good	Value of (Skakle Complimentary) Junior Team Tennis Excellent	Value of (Skakle Complimentary) Junior Team Tennis N/A
Convenience of Junior Team Tennis	Convenience of Junior Team Tennis Poor	Convenience of Junior Team Tennis Fair	Convenience of Junior Team Tennis Good	Convenience of Junior Team Tennis Excellent	Convenience of Junior Team Tennis N/A

Comments:

25. Tennis Shop:

	Poor	Fair	Good	Excellent
Predictable Hours	*Tennis Shop: Predictable Hours Poor	Predictable Hours Fair	Predictable Hours Good	Predictable Hours Excellent
Length of Hours	Length of Hours Poor	Length of Hours Fair	Length of Hours Good	Length of Hours Excellent
Appearance of Pro Shop	Appearance of Pro Shop Poor	Appearance of Pro Shop Fair	Appearance of Pro Shop Good	Appearance of Pro Shop Excellent
Fairness of Product Pricing	Fairness of Product Pricing Poor	Fairness of Product Pricing Fair	Fairness of Product Pricing Good	Fairness of Product Pricing Excellent
Quality of Merchandise	Quality of Merchandise Poor	Quality of Merchandise Fair	Quality of Merchandise Good	Quality of Merchandise Excellent
Breadth of Merchandise	Breadth of Merchandise Poor	Breadth of Merchandise Fair	Breadth of Merchandise Good	Breadth of Merchandise Excellent

Comments:

26. Ball Machine Usage

	Yes	No	N/A
Did you use the ball machine?	*Ball Machine Usage Did you use the ball machine? Yes	Did you use the ball machine? No	Did you use the ball machine? N/A
Do you feel the pricing was fair?	Do you feel the pricing was fair? Yes	Do you feel the pricing was fair? No	Do you feel the pricing was fair? N/A
Were you assisted in instruction and set up?	Were you assisted in instruction and set up? Yes	Were you assisted in instruction and set up? No	Were you assisted in instruction and set up? N/A

Comments:

27. Overall Tennis Court Conditions:

Overall Tennis Court Conditions: Poor	Fair	Good	Excellent
Comments:

28. Condition of Grounds around the Tennis Courts:

Condition of Grounds around the Tennis Courts: Poor	Fair	Good	Excellent
Comments:

29. How do you currently set up your tennis matches?

How do you currently set up your tennis matches? Through the club pro shop

Whomever is at the court when I show up

Only with people I know

Other (please specify)

30. Are you currently satisfied with how you arrange your tennis matches?

Are you currently satisfied with how you arrange your tennis matches? Yes

Comments:

31. Was the new electric sign-up board helpful?

Was the new electric sign-up board helpful? Yes

Comments:

32. Are you a member of any of the following social networks?

Are you a member of any of the following social networks? Facebook YouTube Twitter	MySpace Bing
Other (please specify)

33. Would you be in favor of installing lights on one or two courts?

Would you be in favor of installing lights on one or two courts? Yes

34. If yes, would you be willing to pay for night tennis?

If yes, would you be willing to pay for night tennis? Yes

35. If yes, how often would you utilize a court per month?

If yes, how often would you utilize a court per month? 1-2 Hours

3-4 Hours

5 or More Hours

Comments:

36. General Comment Section:
All comments will remain anonymous

General Comment Section: *All comments will remain anonymous*

37. Would you like to be contacted by the tennis committee?

Would you like to be contacted by the tennis committee? Yes

Fall 2010 Lawn Club Tennis Survey

1. General Information

*1. This is a mandatory field for verification purposes only. Your information will be kept confidential.

2. Gender:

3. Age:

4. What time of day do you normally play on weekdays?

5. What time of day do you normally play on weekends?

6. On average, how often per week do you utilize the Club's tennis courts?

7. Communications: How frequently do you visit the Club's website?

8. Communications: How frequently do you read the member's monthly newsletter "Clippings?"

9. Communications:

10. Adult Programs - General Instruction:

11. Adult Programs - Clinics Instruction Quality with Cliff Skakle:

12. Adult Programs - Clinics Instruction Quality with Jeff:

13. Adult Programs - Clinics Instruction Quality with Michael:

14. Overall Staffing

15. Master Pro Evaluation:*Please respond only if you have had a lesson with Jim Cole*

16. Adult Programs - Same Sex Competition - Interclub:

17. Adult Programs - Mixed Doubles Competition - Interclub:

18. Adult Programs - Social Tennis around Majors (Spring Fling-A-Ding, French Fried Open, etc.):

19. Adult Programs - Wednesday Evening Mixed Doubles:

20. Adult Tournaments - General

21. Children's Programs - Instruction and Competition - All-Day Skakle Tennis Camp:

22. Children's Programs - Instruction and Competition - Forty-Five Minute Component of NHLC Day Camp:

23. Instruction - All-Day Skakle Tennis Camp - Intermediates/Juniors:

24. Junior/Intermediate Competition - Interclub:

25. Tennis Shop:

26. Ball Machine Usage

27. Overall Tennis Court Conditions:

28. Condition of Grounds around the Tennis Courts:

29. How do you currently set up your tennis matches?

30. Are you currently satisfied with how you arrange your tennis matches?

31. Was the new electric sign-up board helpful?

32. Are you a member of any of the following social networks?

33. Would you be in favor of installing lights on one or two courts?

34. If yes, would you be willing to pay for night tennis?

35. If yes, how often would you utilize a court per month?

36. General Comment Section:*All comments will remain anonymous*

37. Would you like to be contacted by the tennis committee?

*
1. This is a mandatory field for verification purposes only. Your information will be kept confidential.

15. Master Pro Evaluation:
Please respond only if you have had a lesson with Jim Cole

36. General Comment Section:
All comments will remain anonymous