Exit this survey PSCSF Member Survey PSCSF Member Survey - Thanks very much for getting involved in the survey. Your feedback is critical Question Title * 1. What is your name? Question Title * 2. Which organisation do you work for? Question Title * 3. What is your role? Question Title * 4. What are the key priorities for your organisation in the Customer Service & Contact Centre functions? Question Title * 5. What resources (human/technical)are required to achieve the objectives identifed in the previous question? Question Title * 6. Is your organisation undergoing any Channel Shift or Self Service activity? Yes No Question Title * 7. If you answered "Yes" to the previous question, can you give us a bit more info on this work? Question Title * 8. Are you using any Social Media channels in your Customer Services strategy? Yes No Question Title * 9. If you are using Social Media in your customer services strategy, can you give us a bit more of info on what you are doing? Question Title * 10. Which of these topics would you like to see more content on within the PSCSF website? Channel Shift Self Service Workforce Optimisation Case Management CRM Efficiencies from Integration Technology & Innovation Homeworking & the Contact Centre Outsourcing Complaints Management Recruitment & Retention Customer Service Excellence Please add topics that are not listed that would be useful Question Title * 11. We are planning to run some regional "free to attend" Innovation & Networking days where we showcase some of the innovative technologies that are being used by public sector organisations in Contact Centres and Customer Services functions. Would you like one of these run in your region and what technologies would you like to see represented? Question Title * 12. Are you finding the PSCSF website useful? What do you like about it/not like about it? Done