Civilian Customer Service Survey

Emergency services in Cache county are dispatched through a centralized dispatch, known as Public Safety Dispatch, which is housed and staffed by the Logan City Police Department. This consolidated dispatch serves all municipalities within Cache county as well as the unincorporated county. When you dial 9-1-1, your call is routed to this center in Logan. Thanks for taking a moment to let us know how we're doing!

1. Have you ever called Public Safety Dispatch, either by dialing 9-1-1 or by calling the business numbers for any of the agencies which serve Cache county?

Have you ever called Public Safety Dispatch, either by dialing 9-1-1 or by calling the business numbers for any of the agencies which serve Cache county? Yes, I called 9-1-1.

Yes, I called the business number for the Logan City Police Department.

Yes, I called the business number for the Cache County Sheriff's Office.

Yes, I called the business number for the North Park Police Department.

Yes, I called the business number for the Smithfield City Police Department.

Yes, I called the business number for the Utah Highway Patrol.

No.

I was trying to reach another agency. Please list below.

2. What city do you reside in?

What city do you reside in?

3. What was the purpose of your call?

What was the purpose of your call? Concern or Complaint

Question

Other (please specify)

4. How would you rate the individual with whom you spoke?

	Very good	Good	Neutral	Poor	Very Poor
Attitude	*How would you rate the individual with whom you spoke? Attitude Very good	Attitude Good	Attitude Neutral	Attitude Poor	Attitude Very Poor
Helpfulness	Helpfulness Very good	Helpfulness Good	Helpfulness Neutral	Helpfulness Poor	Helpfulness Very Poor
Listening	Listening Very good	Listening Good	Listening Neutral	Listening Poor	Listening Very Poor
Professionalism	Professionalism Very good	Professionalism Good	Professionalism Neutral	Professionalism Poor	Professionalism Very Poor
Knowledgability	Knowledgability Very good	Knowledgability Good	Knowledgability Neutral	Knowledgability Poor	Knowledgability Very Poor

5. Did the individual answer your question or resolve your concern?

Did the individual answer your question or resolve your concern? Yes.

No.

6. Did you feel like the dispatcher helped you to the best of his/her abilities?

Did you feel like the dispatcher helped you to the best of his/her abilities? Yes.

No.

7. Did you feel like your call was important to the dispatcher?

Did you feel like your call was important to the dispatcher? Yes.

No.

8. Were you placed on hold during your call? If so, for how long?

Were you placed on hold during your call? If so, for how long? I was not placed on hold.

Less than 1 minute.

1-2 minutes.

2-3 minutes.

More than 3 minutes.

9. How could we improve your experience when you call the Logan City Police Department?

How could we improve your experience when you call the Logan City Police Department?

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