Trip to the DMV

1. Why did you have to go into the DMV?

Why did you have to go into the DMV? Driver License Renewal

ID Card Renewal

Drivers Test

Vehicle Registrations

Change of Address

Other (please specify)

2. Did you make an appointment?

Did you make an appointment? Yes

Why did you or Why did you not make an appointment?

3. Have you used the website (DMV.CA.GOV) for any other services?

Have you used the website (DMV.CA.GOV) for any other services? Yes

For what services? and why?

4. How much time in total did it take you at the DMV?

How much time in total did it take you at the DMV? 0-5 min

5-15 min

15-30 min

30-60 min

1hr - 2 hrs

2hrs - 4 hrs

What did you do to entertain yourself while waiting?

5. Rate your DMV experience. 10 being the ultimate and most pleasurable experience.

Rate your DMV experience. 10 being the ultimate and most pleasurable experience. 1

6. How eager to help you was the customer service representative? Please describe your experience.

How eager to help you was the customer service representative? Please describe your experience.

7. What is the year, make, and model of your automobile?

What is the year, make, and model of your automobile?

8. Describe the atmosphere inside the DMV in your own words.

Describe the atmosphere inside the DMV in your own words.

9. What form of payment do you use at the DMV?

What form of payment do you use at the DMV? Cash

Credit Card

Check

Money Order

Why do you use this form of payment?

10. If you could change one thing about the DMV, what would it be? Why?

If you could change one thing about the DMV, what would it be? Why?

Check out our sample surveys and create your own now!

form {display:none;} #jserror {text-align:center;margin-top:50px;}Javascript is required for this site to function, please enable.