Client Survey Spring 2010
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1. Default Section
1
. When calling our Clinic, was your call handled in a professional and timely matter?
When calling our Clinic, was your call handled in a professional and timely matter?
Strongly Agree
Agree
Disagree
Strongly Disagree
Undecided
Comments:
2
. How satisfied were you with the service you received from the reception staff?
How satisfied were you with the service you received from the reception staff?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Undecided
Comments:
3
. How satisfied were you with the service you received from the Veterinary Assistants?
How satisfied were you with the service you received from the Veterinary Assistants?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Undecided
Comments:
4
. How satisfied were you with the service you received from the Veterinary Technicians?
How satisfied were you with the service you received from the Veterinary Technicians?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Undecided
Comments:
5
. How long did you have to wait before you were seen by the doctor?
How long did you have to wait before you were seen by the doctor?
Less than 5 minutes
10 minutes
Longer than 10 minutes
Comments:
6
. How satisfied were you with the service you received from the Veterinarian?
How satisfied were you with the service you received from the Veterinarian?
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
Undecided
Comments:
7
. Did you feel that your questions were fully answered?
Did you feel that your questions were fully answered?
Strongly Agree
Agree
Disagree
Strongly Disagree
Undecided
Comments:
8
. Was your visit to Northwoods was a pleasant experience?
Was your visit to Northwoods was a pleasant experience?
Strongly Agree
Agree
Disagree
Strongly Disagree
Undecided
Comments:
9
. Was the reception area and exam room clean and organized?
Was the reception area and exam room clean and organized?
Strongly Agree
Agree
Disagree
Strongly Disagree
Undecided
Comments:
10
. To receive a free nail trim: Please include your FIRST and LAST name and the pet's NAME that you would like the free nail trim to be applied to. (All responses are confidential)
To receive a free nail trim: Please include your FIRST and LAST name and the pet's NAME that you would like the free nail trim to be applied to. (All responses are confidential)
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